Design Services Assistant

Lulu and Georgia is seeking a detail-oriented, organized, and proactive Design Services Assistant to provide essential administrative and operational support to our Design Services team. This role is ideal for someone with a passion for interior design and customer service, who enjoys working behind the scenes to support the sales and design processes. As a key support role, you will assist in generating design leads, ensuring smooth communication between customers and the design team, and supporting the execution of design projects.

Your contributions will be critical to maintaining high levels of customer satisfaction and helping our team achieve its sales and design goals. Responsibilities: Administrative Support: Support the creation of standard operating procedures (SOPs) and simplified workflows to ensure efficiency and consistency in the overall customer experience and design processCRM & Data Entry: Maintain and update customer records, track sales progress, and log client interactions on our CRM platform (preferably Salesforce). Assist in preparing reports and tracking key performance metrics for the Design Services teamCustomer Follow-up & Communication:

Provide exceptional pre- and post-sale support by communicating with customers via email or phone, addressing concerns, and ensuring a seamless experience. Follow up as needed to foster satisfaction and encourage repeat businessCollaborative Team Support: Work closely with the design team to assist in creating design presentations, organizing client information, and managing schedules. Ensure all internal processes run smoothly and that the team is well-supported in their client interactionsClient & Relationship Management Support: Maintain relationships with existing clients and help cultivate new ones through communication, support, and by tracking client preferences and feedback.

Help build loyalty and trust in the Lulu and Georgia brandMaintain Positive Work Environment: Support a collaborative and professional team culture by embracing management directives and contributing to an environment of high performanceRequirements: Experience: 1 year of experience in a design support, administrative, or customer service role (preferably in a home furnishings or interior design-related industry)Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environmentCRM & Tech Proficiency: Experience with CRM platforms (preferably Salesforce) and basic design platforms (e. g. , Design Files, Sketch Up, Adobe Express, Canva) is a plusDetail-Oriented:

Able to manage detailed processes and track projects with precision, ensuring smooth execution and client satisfaction throughout the design processCommunication: Excellent written and verbal communication skills, with the ability to interact professionally with customers and team membersProblem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to addressing issuesDesign Knowledge: A genuine interest in interior design and home furnishings, with an understanding of design trends and the ability to communicate them clearly to clientsTeam Player: Collaborative mindset, able to work well with others and support team objectives. Self-Motivated:

Demonstrates initiative and the ability to work independently while contributing to a team environmentTo Apply: Please email careers@luluandgeorgia. com with resume and “Design Services Assistant” in the subject line.