Operation Associate

As an Operations Associate, you will have to assist to secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

Job ResponsibilitiesStock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)Manage the delivery operations, preparing and replenishing stock quickly and accuratelyEnsure the right products are available on the sales floor to improve store efficiency and maximize Client experienceImprove product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needsAdministration Manage vendor contractsMonitor store maintenanceLiaise with HR Administration and payroll on time sheets and other needed informationSupport the Store Management in creating the staff planning (workforce management) taking in consideration anticipated traffic flow, commercial elements and staff availabilityManage stationery, uniforms, kitchen supplies etc.

Handle cash management and expenses reimbursementFollow Internal Audit guidelinesGeneral dutiesIn larger stores: manage and develop your teamFollow the company’s policies and proceduresBe fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the storeAccording to store:

support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needsDevelop the highest Brand and product knowledgeRespect Louis Vuitton Brand standards in terms of grooming and behaviorProfilePossess at least 1-2 years’ relevant working experience in store operation, preferably in retail brands Passionate in retail or service-oriented industry Client-centric, creative, proactive and positive in approach Good team player with high levels of motivation, able to work under pressure Strong communication and interpersonal skills Strong sense of responsibility and ownership Good command in Chinese and English