Reservation Agent

Company DescriptionYour team and working environment: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https: //careers. accor. com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe are seeking a Reservation Agent to join our team in Dubai, United Arab Emirates. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

Deliver professional and efficient customer service to all guestsManage incoming calls, emails, and online reservation requests with utmost professionalismOptimize revenue through strategic recommendation of additional services and amenitiesProvide comprehensive information about our property, facilities, and accommodate special requestsEnsure accurate processing of reservations, including correct recording of all guest details and preferencesCoordinate with other departments to fulfill guest requests and address any concernsMaintain current knowledge of promotions, rates, and availability to provide precise informationDemonstrate thorough understanding of the property's policies, procedures, and servicesAddress guest inquiries and complaints promptly and professionallyContribute to the achievement of team objectives and uphold high standards of serviceQualificationsExceptional customer service skills with a guest-focused personalityExcellent verbal and written communication abilitiesStrong attention to detail and organizational skillsProficiency in reservation systems and basic computer applicationsAbility to multi-task and work efficiently in a fast-paced environmentFlexibility to work various shifts, including evenings, weekends, and holidaysExperience in hospitality or customer service roles (preferred)Knowledge of the hospitality industry and current trends (preferred)Ability to remain calm under pressure and handle challenging situations professionallyTeam player with a positive attitude and willingness to learnFluency in English; additional language skills are a plusAdditional InformationWhat Is In It For YouEmployee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our corporate social responsibility activities like Planet 21