Head of Front Office

We are searching for an experienced hospitality professional who will manage daily operations of Front Office department of a premium city hotel with 104 keys. Your experience and skills should include: Minimum 2 years of experience at the managerial or supervisory position at the Front Office of an upscale hotel or resort or equivalent University degree: Associate, Bachelor's or Master's diploma in economics, social science or languageUnderstanding of hotel operations and ability to react quickly in unforeseen situationsAdvanced communication skills, especially verbal Fluent language skills:

fluency in, both Croatian and English is a must, another language is a plus (especially Spanish) but not a requirement Proficiency in using Property Management Systems (PMS). "Opera" is a great advantage What you will be doing? Organizing and monitoring check-in/out process Managing quality:

monitoring guest satisfaction, handling complaints, and proposing measures to improve service qualityTraining and guiding Front Office staff to ensure seamless and professional service deliveryTracking and analyzing overnight stays and coordinating the sale of hotel services with other departmentsEnsuring accurate billing and maintaining all necessary documentationOrganizing work schedules, tracking working hours, and planning annual leave in compliance with legal regulationsMonitoring task completion and resolving any issues within the departmentEvaluating employee performance according to internal proceduresCoordinating and conducting departmental training in accordance with company and Accor standards and written proceduresComplying with all safety and hygiene standards and working in shifts according to hotel needs What is it in it for you? Full-time managerial contract with probation periodJoining Accor, the world leading hospitality group:

range of opportunities to grow within the properties in the destination as well across the worldExciting and challenging job operation in stimulating work environmentEmployee benefit card: discounted rates in Accor hotels and resorts worldwideStaff discounts for consumption of services at Mövenpick Zagreb