Machine Learning Engineer

Intelligent OperationsOur MissionOur goal is for everyone to make bolder choices with their finances.To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.To be part of Team Maya is to be Bolder for Better.DescriptionThe MLE will play a critical role in transforming Maya's customer support with AI. You'll directly contribute to a more efficient, personalized, and delightful customer experience.NATURE OF WORKScope and spearhead projects to build, evaluate, and deploy LLM-based applicationsBuild infrastructure to operationalize Agentic LLM applications in a cost-efficient manner Design quality monitoring workflows to assess model performance in productionOptimize existing deployments by measuring and maximizing relevant metrics while reducing cost in a methodical and data-driven manner.Create visualization tools and dashboards to communicate model metrics to stakeholdersLessen team workflow friction points by introducing necessary architectural optimizations, services, tooling, or similar initiativesRequired QualificationsBachelor’s Degree in Computer Science, Engineering, Statistics, or a closely related field.2+ years of data science projects, with a focus on customer-centric applications.3+ years of relevant experienceExpertise in machine learning, particularly NLP and deep learning techniques for text analysis and chatbot optimization.Proficiency in Python and familiarity with relevant libraries like LangGraph, LangChain, and spaCy.Excellent analytical and problem-solving skills.Exceptional communication and collaboration abilities to lead, mentor, and inspire a data science team.Experience working with cloud and ML platforms (AWS, Databricks) a plus.Proficient in Git and GitLab/GitHubAbout UsMaya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/