Tech Support Analyst

Our Technology team is dedicated to providing exceptional technology support and services to Macquarie's staff and trading businesses. As part of this dynamic team, you will contribute to the seamless operation of our technology infrastructure, ensuring our colleagues have the tools and support they need to succeed. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability.

You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Tech Support Analyst, you will be the first point of contact for all staff requiring technology assistance. You will leverage your experience in Desktop or Trade Floor Support to provide face-to-face support, engage with staff via digital platforms, and participate in technology projects such as refreshes, upgrades, and office moves. Your role is crucial in delivering outstanding customer service and maintaining the smooth operation of our technology services.

What You OfferPrior experience in a Help Desk/Desktop Support role Excellent communication skills, with the ability to assist VIPs and Traders effectively Excellent Office365 skillsA flexible and easy-going manner, with the ability to think on your feet and multitask A passion for creating an outstanding customer experience and a commitment to continual service improvement Availability for occasional weekend work We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion.

We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.