Senior Director of Operations

About the CompanyFor 20 years, Magnify of Central Florida has successfully transformed the lives of young people and adults with intellectual and developmental disabilities to live independently in their community, develop life skills, and work toward competitive and self-employment opportunities. Join our team and make a difference in your community by opening doors of opportunity and providing a support system for success. Together, we can enable individuals with disabilities to share their unique abilities with their communities so that the fullness of each person we serve can be realized.

About the RoleWe are seeking an experienced and dynamic Senior Director of Operations to join our senior leadership team. In this key role, you will be responsible for overseeing the organization’s operations, including Residential Programs, Employment and Transition Services, Life Skills Development, and Behavioral Supports. You will work closely with the Executive Director to ensure that all programs run efficiently and effectively, while fostering a culture of continuous improvement and professional growth within the organization.

ResponsibilitiesLead the organization’s direct service operations over the entire organization, aligning with Magnify’s mission and strategic goals in collaboration with the Executive Director. Manage organizational risk, ensuring compliance with all regulations. Oversee employee recruitment and onboarding, contractors, and volunteers. Lead and mentor the programmatic and administrative teams, fostering a culture of continuous improvement and professional growth. Supervises and mentors the Director of Residential and Life Skills Programs, Director of Employment and Transition Services, Behavioral Services Program Manager, Home-and-Community Services Program Manager, and contracted IT services. Provide support to the Executive Director for overall operations.

Actively participate in senior management meetings and contribute to overall organizational strategy. Stay informed of advancements and changes in the field of regulatory compliance, nonprofit finance, and programmatic operations supporting individuals with developmental disabilities. Supports directors of programs by providing continuous strategic direction and input, regulatory compliance, and oversight. Study and evaluate data to develop trends, projections, and corrective strategies when appropriate. Oversee management and maintenance of office and assisted living facilities, equipment, technology, inventory, and supplies. Represent the organization at external events and meetings as required. Engage in continuous learning and professional development relevant to the role.

Conduct all essential functions in accordance with established policies and procedures. QualificationsEducation: Master’s degree in Social Services, Public Administration, or Business Administration or relevant combination of education and experience. Experience: 6+ Years of related leadership experience in a non-profit environment. Proven track record in nonprofit management and regulatory compliance. Excellent communication skills, both verbal and written. Ability to manage multiple priorities and work independently. Proficiency in office productivity software (e. g. , Microsoft Office Suite, Google Workspace). Experience working with individuals with developmental disabilities is preferred. Required SkillsExcellent with office and productivity software. Excellent time management and prioritization.

Excellent ability to translate strategy, vision, and direction communicated synchronously (in person or over digital communications) and asynchronously (posted notices, emails, etc. ) into directional feedback for others. Experience teaching others, especially those with intellectual or developmental disabilities. Excellent ability to give directions synchronously and asynchronously. Excellent ability to communicate both in person and digitally or in writing. Excellent ability to work collaboratively in a team, as well as independently, and to adapt to feedback. Excellent ability to manage and develop relationships inside and outside the organization. Excellent ability to provide feedback to others in a constructive and positive way.

Problem-solving skills and the ability to coach others to adapt to and overcome challenges. Passionate entrepreneurial and agile spirit, and the ability to cultivate those values in others. Leadership, and the ability to provide guidance and support to others with and without direct supervisory authority, and to model excellence. Experience working with individuals with intellectual and developmental disabilities is a plus. Preferred SkillsExperience working with individuals with developmental disabilities.