Maintenance Technician

Job Summary As a Maintenance technician, you are, above all, responsible for performing all kinds of service operations (inspections), defined assembly operations, and maintenance repairs with the highest level of quality and efficiency. You thus promote the brand image through reliable and cost-efficient work. Thanks to your professional performance of all service work, precisely defined maintenance repairs, and accessory retrofits, you make a decisive contribution to maintaining the value of the customer’s vehicle.Through good treatment of the customer’s property, your specialist knowledge, and appreciation of the brand and product, you promote the image of the service organization, thus contributing to customer satisfaction. You support the System Technician during complex repairs on overall systemTraining • Trained and certified technical specialist in a motor vehicle service profession or proof of comparable competencies• Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems• Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles Experience • Experience with the Mercedes-Benz product rangeCompetencies Social and interpersonal competence• You act in a market and customer-oriented manner and you regard yourself as a representative of the Mercedes-Benz brand.• You are authentic and communicate appropriately with customers and internal partners, depending on the situation.• you can integrate yourself and all your potential in a team and use your colleagues' competencies in joint service operationsMethod and process competence• You can use all workshop systems (z.B TIPS, News, SD, WIS, ASRA) for efficient maintenance and assembly operations.• You have thorough knowledge of the Mercedes Benz workshop and sales processes, products, and services and can provide arguments for them.• You are aware of your influence and impact as a service specialist when it comes to trust in the brand, as well as warranty and goodwill costs. Specialist competence• You possess good basic knowledge of vehicles systems and assemblies in the Mercedes-Benz product range.• You are familiar with the design and function of systems, components, and major assemblies and can confidently assign them to the vehicles models they are used in.• You are familiar with how to operate basic vehicle systems and functions that belong to the vehicle standard equipment without having to refer to the operator’s manual.• You can independently perform maintenance operations, define repairs, and assemblies following the instructions, and can then perform your own quality check/final inspection.• You can adjust the maintenance computer with case or need-based instruction/support from on-board and/or off board systems.• You can name and use the information sources for work steps and the instructions for maintenance scopes.• You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarised with these. Diagnosis competence• You have basic knowledge of Star diagnosis and all other diagnosis techniques for performing service operations and commissioning mounted accessories, and know how to perform simple assembly operations.• You can reset maintenance systems and deactivate/reactive SBC brakes.• You can perform a quick test using Star diagnosis.• You can recognize hidden faults and systems deviations while performing maintenance operations and can initiate follow-up ordersTasks Main tasksService reception• Performing a visual inspection or on-board diagnosis as part of the preliminary diagnosis (quick test).Work preparation• Accepting the workshop order and checking the contents for completeness.• Registering all the vehicles and driving it to the workplace.• Finding the vehicle and driving it to the workplace.• Using various checklists during vehicle reception, which makes it possible to check and document proper performance of the individual work steps.Repair/maintenance• Researching workshop information and checking it for up-to-dateness and quality.• Preparing the equipment for the workplace.• Performing all maintenance services in accordance with the manufacturer’s specifications and in line with the maintenance schedule/computer.• Carrying out visual inspections, adjustment operations, adjustments, changing and filling operating fluids, and replacing wear parts (e.g. brake linings).• Recognizing deviations or unusual wear and initiating add-on work/providing feedback to the customer.• Resetting the maintenance systems in accordance with the scope of maintenance.• Exchanging or replacing defective parts. Preparing the part for return if it has to be returned for reconditioning.• Checking that the customer’s vehicle has been cleaned.• Performing defined, as well as comprehensive, assembly and repair operations in cooperation with/under the instruction of a system or Diagnosis Technician (e.g. major assembly exchange).• Documenting the performed work and returning the workshop order.• Passing the vehicle on and cleaning up the workplace.Other special tasks As part of the preliminary diagnosis, supporting the diagnosis technician, e.g. in coming up with diagnosis.RequirementsQualificationsDiploma / ADAM/ BE in Auto & Mechanical Benefits1. Statutory Benefits 2. Accidental Policy 3. Incentive