Maintenance Technician

Customer relationship managementResponsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.Accountable for equipment safety and performanceAccountable for managing the site environment during service operationsAccountable for identifying site risk, and communicate them to his supervisorAccountable to take immediate action on site in case of high risk identification and to apply the escalation procedureAccountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform themService OperationsAccountable for the end-users and the site safetyAccountable for the safe working environmentResponsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processesResponsible for effectively planning his workload, in conjunction with the service supervisorAccountable for raising sales lead to his supervisorAccountable for very precise and timely back reporting of the work done according to the processResponsible for submitting time sheets based on the executionResponsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good conditionContributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisorLeadership / People managementResponsible for regular update of his supervisor on all relevant informationResponsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed trainingMay be required to give training/coaching to persons nominated by the supervisorAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on www.kone.com/careers