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Capgemini

Major Incident Management

Capgemini • Cairo • onsite
Posted: Nov 10, 2025
Other, Information Technology, and Management mid

Job Description

Job DescriptionProvides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.Job Description - Grade SpecificProvides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.

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