Manager - Account Management

JOB DESCRIPTION: MANAGER - ACCOUNT MANAGEMENTManagers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommendations to enhance processes and boost ease and efficiency.Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.Requirements:A Bachelor’s Degree - Three years operations and management experience;Process transformation experience requiredStrong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsDemonstrated leadership skills; be able to take the lead in making improvements and resolving issuesAbility to efficiently manage time and keep track of multiple schedules, meetings, and initiativesStrong verbal and written communication skills; be able to communicate in a clear, constructive, and professional mannerExcellent working knowledge of MS Office applications