Manager - Analytics (Process Improvement & Analytics)

OverviewEmbark on a thrilling journey as you become the architect of Hong Leong Bank’s transformation journey. Our Analytics department will employ data-driven insights to revolutionise our business throughout the organisation. We are looking for people with business strategy and analytics experience to lead different initiatives focused on our brand promise “Built Around You” and leveraging a deep understanding of AI/ML/Digital solutions to deliver a modern customer experience. This role will report to the Manager of Project, Business Campaign & AnalyticsKey Responsibilities and AccountabilitiesFunctional (job responsibilities)Manage end-to-end projects (implementation, testing, deployment) by creating working plans, test cases, progress reports, and managing timelines, while conducting WIP sessions with all stakeholders and collaborating with the IT team.Own system improvements and drive operational change management, specifically focusing on workflow improvements across Campaign, Analytics, and Data Science teams to increase efficiency and high-value delivery.Lead cross-functional initiatives to improve operational excellence by identifying pain points, using data to size, prioritize, and recommend solutions, and leveraging technology to automate manual processes and establish performance measurement tools.Set up efficient and streamlined marketing infrastructure and train campaign team members on utilizing new solution flows and systems.Analyze financial data, including project budgets, risks, and resource allocation to support strategic decision-making.Jobholder Requirement Citizen of MalaysiaEducation/QualificationDegree in a quantitative field, such as Computer Science, Information Technology, Engineering, Analytics or related disciplines.ExperienceMore than 5 years of relevant experience on improving business processes via systems improvement, analytical analysis, strategy and project management. Good understanding in the application of concepts and procedures in system / platform implementation and project management. Able to understand operational needs and work with data to identify and develop solutions. Comfortable working with data and making data driven decisions utilizing multiple sources of information.Have in-depth knowledge of UiPath or RPA related tools, hands-on experience and proficiency in SQL and programming is an advantage. Excellent project management, problem solving and strong stakeholder management skills.What’s next?Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.HLB Career Link: https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/HLT-Hong-Leong-Tower/Manager--Process-Improvement---Analytics_JR0000022594For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/