Manager - CX Learning & Development Operations

Job PurposeThe Manager, CX Learning & Development Operations plays a key role in shaping the operational excellence and learner experience within Aldar Estates. Working closely with the Senior Manager, CX L&D, this role bridges strategy and implementation ensuring that every learner journey is seamless, impactful, and data-driven.This position goes beyond coordination. It involves designing operational systems that elevate the end-to-end learning experience, driving insights through analytics, and ensuring the scalability of Aldar Estates service culture transformation across all verticals.Roles, Responsibilities, DutiesLearning Experience & Program EnablementPartner with the Senior Manager to translate learning design into operational execution, ensuring every program is delivered at company standards.Lead the experience design of learning journeys, ensuring that pre-training communication, session flow, and post-training follow-up reinforce engagement and application.Champion learner engagement from digital sign-up to post-session feedback ensuring participants feel inspired, recognized, and connected to Aldar Estates Experience Promise.Coordinate with internal facilitators, business leaders, and partners to ensure smooth delivery across multiple verticals.Digital Transformation & LMS GovernanceServe as the LMS focal point; oversee system configuration, user journeys, learning paths, and reporting automation.Partner with IT and Group Stakeholders on integrating the LMS with HRIS systems to track completion, certification, and behavioural outcomes.Identify and implement tech-enabled learning enhancements (automation of notifications, smart scheduling, learner dashboards).Ensure accuracy and integrity of learner data.Insights, Reporting & Quality AssuranceDevelop and manage dashboards to track registrations, attendance, satisfaction scores, and post-training application metrics.Analyze training impact through data storytelling, translating analytics into insights and recommendations.Conduct learning audits and partner with the Senior Manager to ensure facilitation standards and content delivery quality.Support the development of performance and ROI reports for executive visibility.Continuous Improvement & InnovationIdentify process gaps and lead initiatives that simplify, digitize, and enhance learning.Implement consistent standard operating procedures (SOPs) across all programs to ensure alignment, efficiency, and accountability.Partner with the Senior Manager to prototype and test new learning formats (microlearning, gamification, blended modules).Leadership & CollaborationAct as a bridge between content and operations; ensuring learning design is translated effectively into learner experience.Collaborate with the Senior Manager on scheduling, facilitator assignments, and delivery planning.Qualification:Bachelor’s degree in Business, HR, Learning Technologies, or Data Analytics.Certification in Learning Technologies, LMS Administration, or Project Management preferred.Experience and Skills:Minimum 7 years of experience in learning operations, program management, or customer experience enablement.Proven experience managing large-scale learning programs and system rollouts (preferably LMS).Strong analytical skills with ability to translate data into meaningful business insights.Excellent stakeholder management, communication, and presentation skills.Advanced Excel and data visualization (Power BI/Tableau) knowledge is preferred.Passion for creating a seamless, high-impact learner experience.