Manager - Network Operations & Support

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsØ Interlock with IRU partner and internal circle teams to ensure that agreed SLA targets are meetØ Interlock with Partners to collaborate and work out improvement plans and track actions for closureDespute resolution with partners for inventory/PaymentsØ For new IRU fiber inventory, validation of inventory in terms of qualityØ Ensure new inventory is updated in GISHandling customer escalationsØ Monthly IRU fiber performance report publishØ Monthly IRU fiber penalty calculation and publish to partner and get sign off from partner’s on applicable penaltyØ Drive network/process improvement projectsØ Drive for fiber loss improvement for IRU as well as built network