Manager, Account Management

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryManager, Account ManagementThe RoleResponsible for setting sales strategies and proposals to achieve sales goals that drive market share, volume and revenue growth in Bosnia and Herzegovina.Leads and manages existing customer relationships with Financial Institutions, as well as the acquisition of new customersCapable of negotiating and dealing on C-Level to identify opportunities and customer requirementsFocus on client success. Partners with the customer to establish, execute and report progress against annual business plansDevelop strong internal relationships within Mastercard to enable business goals achievement and differentiate Mastercard from the competitors.All About YouIn depth experience in sales and relationship management, ideally in the payments/financial services industry (min 5 years, advanced expertise)Excellent strategic thinking and analytical skills with an evidenced track record in problem-solving and creating solutions that increase revenueExperienced in planning, managing, and closing complex, competitive sales effortsImpactful and influencing, strong negotiation skillsTeam player with ability to work with all levels in a highly intellectual, collaborative, and fast paced environmentAbility to manage and grow internal and external cross functional relationships and partnershipHave a work permit for Bosnia and Herzegovina and be able to travelBachelor’s degree requiredPosition is based in Sarajevo; Candidates must be fluent in both Bosnian and English (verbal and written)Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.