Manager, Assessing

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionManage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy, to manage, control and attending to Assessor and Loss Adjustor audits, authorizations over-mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff, claims call centre, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.QualificationsType of Qualification: Appropriate Diploma / Degree related to the field of expertiseAppropriate Diploma / Degree related to LeadershipFAIS CompliantExperience RequiredMinimum of 5 years in Leadership RoleMinimum of 5 years as a Building AssessorMinimum of 3 years’ experience in the Short-Term Insurance industryAdditional InformationBehavioural Competencies:Judgement exerciseClient-facingAnalytical abilityCommunication and building relationshipsResilienceAssertiveCommitmentDataAffinityBank’s ValuesTechnical Competencies:Communication SkillsDocument ManagementGeneral AdministrationInsurance OperationsInsurance ProcessingInsurance ProductsInsurance Risk ManagementRisk ManagementControl EvaluationLeadershipPerformance AnalysisProcess ImprovementBudget ManagementDecision-MakingTraining and DevelopmentProject ManagementRisk Assessment