Manager Communications, Marketing and Customer Experience

 A varied and challenging role, you will be responsible for leading the development and delivery of strategic communications, media, customer service and engagement initiatives that enhance Council’s reputationCompetitive annual salary is negotiable based on skills and experience, plus12% superannuationGreat range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements. About the RegionGympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast.  Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity. Manager Communications, Marketing and Customer ExperienceRemuneration: Competitive annual salary is negotiable based on skills and experience, plus 12% superannuationClosing Date: Sunday 9th November 2025 at 11.00pm AESTNo late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. Role OverviewThis role provides oversight for a range of functions, and as such is responsible and accountable for the leadership, management, and balance of both strategic and operational delivery. This role reports to the Director Corporate Services and must demonstrate behaviours that are in alignment with Council values and transparency in the way work is performed and delivered.Essential Knowledge & Skills: Bachelor degree or higher qualification in marketing, public relations, communications, or a related field.Demonstrated experience in developing and implementing communication, marketing, and customer engagement strategies in a complex organisational environment.Demonstrated high-level communication skills (interpersonal, oral, and written), with the ability to consult, negotiate, and resolve conflict in order to influence or enable change while building strong relationships with diverse stakeholders.Excellent knowledge of relevant legislation and the statutory requirements associated with the role and have the capacity to implement innovative, practical and sustainable solutions in achieving desired outcomes.Proven ability to lead and manage multi-disciplinary teams, including performance management, workforce development, and fostering a positive, customer-focused workplace culture.Proven experience in transforming and enhancing the performance of teams and services whilst having an emphasis on value for money and customer focus.Proven capability in developing and implementing strategic systems, processes, and initiatives that align with organisational goals and service delivery standardsWell-developed research, analytical, and problem-solving skills, with a focus on continuous improvement and innovation in communications, marketing and customer service delivery.Demonstrated record of business management skills and corporate governance paricularly in financial and contract management, project management, risk management, and benefits realizationQueensland ‘C’ Class driver’s licence that is current and maintained.Essential Requirements: Lead the development and implementation of strategic communication, marketing, and customer experience initiatives that promote Council’s services, policies, and reputation.Work closely with the Mayor, Councillors, and Executive Leadership Team to ensure timely, accurate, and consistent messaging.Provide leadership to a multi-disciplinary function that includes teams that provide communication, marketing and customer contact services, ensuring high-quality service delivery across various communications channels.Drive customer-focused innovation and continuous improvement in line with best practice and community expectations.Oversee crisis communication and media response during emergencies or sensitive issues.Build and maintain productive internal and external stakeholder relationships through consultative processes that contribute to the effective achievement of strategic, community, corporate and business plan outcomes.      Ensure compliance with relevant legislation and monitor service performance metrics against specified deliverables, budget performance and KPIs within agreed timelines.Position DescriptionFor a full position description containing essential and desirable criteria, please click here. Who to ContactFor information regarding the requirements of this role, please contact Council's Director Corporate Services, Oliver Pring via email oliver.pring@gympie.qld.gov.auFor assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.auWhat we offer?Nineteen-day month, flexible work hoursAccess to employee health and well-being programsFitness Passport: work out at over 25 local gyms for you and your family at a subsidised rateLong service leave after seven yearsGenerous superannuation scheme of up to 13 per centAccess to salary sacrificing and salary packaging arrangementsEmployee assistance program offering free confidential counselling services for employees and their families. Our ValuesAccountabilityCommunicationCustomer Service FocusedIntegrityTeamwork and CollaborationFor a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.Our ProcessSuccessful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.Keen to apply? -  Simply follow the instructions below:1) Download and review the position description above2) Complete the information below as requested using your personal email. 3) Click 'APPLY'4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.5) Click 'NEXT' and 'CONFIRM'Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.Applications close on Sunday 9th November 2025 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.