Manager Customer Account Management

Job SummaryWe are seeking FMCG Key Account professionals experienced in Modern/Supermarket/Take home channels. You will lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.General ResponsibilitiesManage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems Develop and build long-term strategic relationships with key customers to achieve business objectives Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process Functional Skills And KnowledgeDemonstrate advanced knowledge and understanding of the industry/market/competitors/customers Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods for Super/Hyper (DFI, Fairprice, Shengsiong) or Western Pharma channels (Guardian, Watson's) Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding Demonstrate advanced negotiation skills Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) Demonstrate fluency in English, both written and spoken Degree in Sales/Marketing, or related fields