Manager, Customer Solutions Consultant

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryManager, Customer Solutions ConsultantThe position will be part of the Customer Solutions team, and will report to the Vice President, Solutions Architect. The successful candidate will play a crucial role in driving Mastercard’s next phase of growth in Japan – developing compelling ideas and solutions to help customers address growth opportunities.Key Responsibilities Partner frontline sales teams during solutioning to maximize impact to customer Collaborate proactively with frontline sales teams together with other cross-functional teams to bring the best ideas and solutions to help customers achieve revenue and growth plans:Clearly articulate customer pain points and opportunitiesDevelop powerful narratives to address customer pain points and opportunities, leveraging data, insights, best practicesCreate winning engagement approaches, driving differentiation, resulting in stronger customer relationships Collaborate proactively with key internal and external stakeholders to successfully execute and manage key strategic initiatives e.g. Multi-currency product penetration Support CSC Lead, Senior Vice President on developing internal and external materials articulating division strategyAll About You Experience working for one of the major management consulting firms, or have worked at a payments company in products, solution sales, business development or customer facing roles Payments, financial services, and technology background would be highly desirable Deep understanding and experience of strategy development, implementation, and problem solving, including project and stakeholder management Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver strategies and works as a liaison among key stakeholders to implement the strategy Ability to rally and gain backing from internal stakeholders (including senior managements) in order to build organizational support for the proposed strategy Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data Fluent (above business level, including writing) in both Japanese and EnglishCorporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.