Manager, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.We are looking for an energetic, ambitious and high-performing Manager, Customer Success who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.ResponsibilitiesDevelop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth and retention in global and local markets.Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication.Work closely with customers to co-create successful use cases that demonstrate business value and support growth.Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies.Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer.Collaborate with product development teams to prioritize and shape the product backlog.Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved.Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements.Collaborate with account and business development teams to support market expansions and revenue growth.Requirements3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis.Desire to work in a dynamic and fast-moving startup environment.Strong data analytics interpretation skills with a consultancy mindset.Passion for supporting client’s growth through digital insights and engagement strategies.Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively.Strong knowledge of technology, digital and innovation.Excellent listening, negotiation, and presentation skills.Experience working with, and managing, stakeholders and customers.Team player, good interpersonal skills.Knowledge of the analytics market and data infrastructure.Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred.Strong leadership skills and ability to inspire.Why Dataroid?🌟Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday. 💻Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.📚Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.🚀Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.🎯Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.FIND MORE ABOUT US 🔎Our career page: https://www.dataroid.com/careers/Our company page: https://www.dataroid.com/We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.