Manager Destination Experiences

Job DescriptionThe Manager of Destination Experiences is responsible for working with Crystal’s selected tour operators and other vendors to develop the specific requirements and detailed tour descriptions for luxury shore excursion programs ashore for guests and guests while sailing on a Crystal vessel.Essential FunctionsBuild business relationships. Responsible for establishing a positive, long-term relationship with third parties DMC and with A&K to create luxury shoreside Destination Experiences that meets Crystal and A&K standards & exceed guest’s expectationsProduct development. Responsible for selecting the best tour program and overland (if applicable) in every in-transit ports through research, establishing networks in each country he/she is in charge for, working with our onboard colleague and shoreside colleagues.Pricing. Responsible for product pricing in agreement with Destination Management DirectorSystem set-up. Responsible for setting up Destination Experiences tour descriptions, pricing & general conditions on the Crystal website and reservation systemContract and Insurance supervision. Work together with our Legal department to make sure we have contracts in place with all our providers and that their Insurance coverage meets our requirementsOperation. Follow the operation and aid in resolving any issues highlighted by the staff on board the ships, the local DMC or the Reservations Department, ensuring support to the onboard teamGuests’ satisfaction. Monitor Guests satisfaction levels related to all services through the constant analysis of scores, questionnaires, ships reporting.Site Inspection. Ensuring proper Guest experiences by inspecting destinations and services provided above all if they are new and/or challenging. This might involve extensive travelCooperation with Marketing and Sales. Cooperation with our marketing team to ensure the correctness of any company collateral, brochures, and website content and prepare product presentation to share with Sales teamsRequirementsAt least 3 years experience in destination department in other cruise lines shore side or 6 years on boardGood organizational skills with ability to multi-taskExcellent interpersonal and written communication skills, including grammar, composition, and descriptive writing in EnglishKnowledge and interest in world geography, general world history and culturesUnderstanding of budget planning and revenue analysisMust have good administrative skills & computer literate proficient in Outlook, Word, Excel, PowerPoint and other online and social media formatsPositive attitude and enthusiastic team player that works well with othersService minded with an outgoing personality with ability to interact and communicate clearly with internal and external at all levels and of all nationalitiesExpected Hours of WorkThe position is full-time and frequently requires working additional time outside of normal business hours.EEO StatementAbercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.