Manager Field Service

Manager of Field Service The Field Service Manager role will lead a team of Field Service Representatives across the US and is responsible for ensuring high-quality customer support. PositionThis role will handle customer inquiries, monitor After Sales service, collaborate across all departments to improve operations, and provide technical support as necessary. Responsibilities: Lead and manage a team of Field Service Representatives located throughout the United States. Dispatch the FSRs to customer locations efficiently to maximize profits and increase customer satisfaction. Set performance goals and provide regular feedback to team members.

Hold team members accountable and ensure that all tasks are completed on time. Develop and implement strategies/processes for providing excellent customer support, superior service, and quality work. Ensure that customer inquiries and issues are handled promptly and professionally. Monitor and evaluate the quality of after-sales service and support provided to customers. Keep accurate records of all company property in possession by their team. Address any issues the technicians might be having, whether it is accident claims, licenses expiring, etc. Provide training and development opportunities for the after-sales team to enhance their skills and product knowledge.

Work with the manager of After Sales to create and implement practices to increase revenue and best support the customer. Handle inbound phone calls to convert leads into sales. Work with the team to maintain customer accounts and ensure product literature is current. Monitor the production schedule, communicating with the engineering, manufacturing, purchasing, and logistic departments to ensure customer requirements and on-time delivery are met. Work closely with all departments to ensure that feedback is getting back to the factory and help drive change for the better.

Provides advice, solutions, mechanical and technical support to customers and M-B field service technicians via the phone, email and/or going to the customer’s location. Follow Engineering instructions and apply the knowledge to complete the requirements of the support task. Visit customers as needed to build relationships or address any issues that they may have. QualificationsTechnical and mechanical knowledge. Bachelor's degree in a related field or equivalent work experience. Proven experience in after-sales service or a service-related field.

Benefits401K with Company MatchHealth, Vision & Dental InsuranceLife & Disability InsuranceFlexible Spending AccountPaid Time Off (PTO) ProgramPaid HolidaysReimbursement for Select Personal Protective Equipment (PPE)