Manager, International Sales Training - Luxury Sector

For an iconic Luxury Maison active in the Watch & Jewellery sector, we are currently seeking for their future International Sales Training Manager (w/m). The Training Manager ensures Corporate Sales Training and Brand Retail Excellence Standards are consistently met. In this role, and with the support of the Training network, you are responsible for managing, developing and executing programs, systems, tools, practices, measures, and rewards in order to establish a highly sales-driven, customer focused organization for Retail and Franchised boutiques.POSITIONContent DevelopmentAct as the driving force in the development of the International Sales Training standards for the boutique’s population.Key Topics to address will be: The Brand sales ceremony; Cross-selling methods; Remote selling; Retail systems (Cegid, Salesforce), etc.Ensure that content contributes to teams achieving their Retail KPIsCreate and update the training path for: Boutique New Hires, Sales Associates, Boutique Managers, Retail Managers, Area Sales Managers, Sales Trainers and Distributors.Support Retail department and Franchised boutiques, aligning efforts to address needs and gaps, helping to standardize best practices, training programs and modules to infuse sales growth. Ensure the essential training for WS sales teams are available and deployed (product modules)Responsible for the retail onboarding process definition and coordinate the roll out by local retail or HR teamsResponsible for leading, improving and deploying the corporate retail coaching program for Boutique ManagersSeminars (on-site or virtual seminars)Organize regular boutique manager seminars as well as welcome seminars for newcomersCreate, lead, communicate and organize Retail incentive programs within the Retail and Corporate networkLead and execute global Train-the-Trainer (TTT) initiatives about retail and sales specific content to deploy content to regional training network, supporting in-country sales training teams to build robust commercial solutions.Effectively model and coach training managers in facilitation and training excellence about retail and sales specific content (TTT), including WS area sales managers based at the HQ in GenevaCoordinate and organize staff factory visitCoordinate and organize Brand & CRM ambassador seminarsCoordinate and follow up on Crime control seminar (Security-Loss Prevention), in collaboration with external partnersTraining projectsPropose, launch and follow-up a customer experience program (Mystery shopping or any related program) in all sales channelsCreate, monitor and track store visit meetingsParticipate in the deployment of external partners Training-Learning projects ManagementShow proof of leadership, especially within a matrix environmentDevelop a formal and informal working relationship with local trainers (WW)Monitor the actual training curriculums and programs in the boutique networkGather feedback and ensure corporate training identity and processes are up to standardsAnticipate the future development of team membersHold monthly meetings with direct and dotted line reports (local training managers) on retail training topicsBe mindful of team member’s well-being and provide a healthy work environmentPromote and show alignment with corporate decisionsPROFILE Sales experience in the luxury industry (soft or hard luxury)+5 years of Educating, Training and Coaching experienceAn understanding of training methodologies and techniques and adult learning principles and practicesStrong sales and results orientation (Retail KPIs driven)Strong drive and self-motivationExperience in developing educational training programsTeam management experience (local / remote)Strong presentation and coaching skillsStrong leadership, creativity and analytical skillsExcellent interpersonal, organizational and time management skillsFluency in English and French, other languages highly appreciatedIf the prospect of this position motivates you and you can prove that you have the necessary experience and skills in line with our criteria, we would be more than interested in getting to know you through an application including CV and cover letter (certificates and diplomas can follow at a later stage).