MANAGER, IT SERVICES ADOPTION

Job description:Job Purpose Lead the global strategy and execution of IT service adoption initiatives to ensure IT services are user-friendly, market-ready, and aligned with business needs. Drive ROI by implementing adoption strategies, lifecycle management, and Consumer Success programs, enabling seamless service consumption, improved user satisfaction, and optimized IT investments.Key Accountability Areas Global Strategy and Service ReadinessDefine and lead global strategies to ensure IT services are market-ready, easy to consume, and supported with effective communication and training initiatives.Develop adoption frameworks, best practices, and governance models to ensure consistency across regions and functions.Adoption Strategy and ROI ManagementDesign and execute cross-functional adoption strategies to drive high service usage and maximize ROI.Monitor performance metrics, analyze usage data, and recommend service enhancements, replacements, or retirements based on adoption trends.Consumer Success ProgramsEstablish and manage Consumer Success programs that enhance user satisfaction and promote self-service capabilities.Implement industry best practices to create engaging experiences, improve service delivery, and strengthen IT-business alignment.Marketing and Lifecycle ManagementLead IT service marketing efforts, including campaign planning, service positioning, and engagement strategies.Oversee the product lifecycle for IT services, ensuring effective planning, transition, and retirement strategies.Performance Measurement and Stakeholder EngagementDefine KPIs and success metrics for IT service consumption and adoption initiatives.Collaborate with internal stakeholders and external partners to ensure service performance aligns with organizational goals.Provide transparent reporting and recommendations to leadership to support IT investment decisions.Role Accountability HR Proficiency:Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.Ability to recognize low performers and guide them to improve or release them.Ability to treat subordinates equally without any discrimination.Assessment criteria of subordinates is performance that leads to planned results.Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.Responsibility:Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.Able to anticipate problems and make the necessary proactive steps to prevent themAbility to take necessary and proper timely decisions.Delivery:Deliver the required results in timely manner with required quality and cost.Making a Tangible Difference:Must make a tangible difference to his area of operation. and exceed business expectations.Business Planning and Performance:Able to transform the corporate goals into business plans.Able to Plan, follow-up and execute those plans, whether they are annual or development plans.Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.Provide periodic work progress reports.Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.Organizational Development:Develop the organizational structure according to the current requirements taking into consideration future and development plans.Ensure availability of job descriptions for all job roles and deployment.Business Process Improvements:Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.Promote the automated systems and using them fully, to spread its culture.Quality:Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.Adaptation:Adapt to new and alternative techniques, technologies, management structures, and business models.Health, Safety and Environment:Ensure a safe, secure, and legal work environment as per the standard regulations.Academic Qualification Bachelor Degree in Information Mgmt. Sciences & SystemsWork Experience 6 to 10 YearsTechnical / Functional Competencies Applications System AnalysisApplications System DesignInformation TechnologyInformation Technology Industry KnowledgeProfile description:Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com