Manager, IT

Get To Know Summit Pacific Medical CenterYour trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.Critical Access Hospital24/7 Emergency DepartmentLevel II Cardiac CenterLevel III Stroke CenterLevel IV Trauma CareTo learn more about Summit Pacific, visit www.summitpacificmedicalcenter.orgPay Range (depending On Experience)$55.36 - $83.01Position OverviewManage Information Technology for a Critical Access Hospital system, ensuring reliable, secure, and cost‑effective IT operations that support clinical care, regulatory compliance, and business continuity. Lead technical operations, project delivery, cybersecurity, virtualized infrastructure, system integrations, policy and budget management, and vendor and people management across the hospital and affiliated clinics.Key ResponsibilitiesStrategic IT Leadership: Develop and execute the IT roadmap aligned to clinical and business priorities; translate organizational goals into measurable IT initiatives.Technical Operations: Oversee day‑to‑day IT infrastructure, including virtualization, servers, storage, networking, desktops, endpoint management, backup, and disaster recovery.Project Management: Plan, prioritize, resource, and deliver IT projects on schedule and on budget using formal project management practices; maintain project portfolio, status reporting, and post‑implementation reviews.Cybersecurity and Compliance: Lead information security program including risk assessments, vulnerability management, incident response, identity and access management, security awareness training, and HIPAA/HITECH compliance.Virtualized Infrastructure: Design, operate, and optimize virtualized compute and storage environments; manage capacity planning, patching, and performance tuning.Systems Integration: Lead integrations between EHR, ancillary clinical systems, financial systems, and third‑party services; ensure data integrity, interoperability standards, and HL7/FHIR where applicable.Policy and Governance: Develop and maintain IT policies, standards, procedures, and change control processes; chair or participate in IT governance and clinical‑IT committees.Budget and Vendor Management: Prepare and manage IT operating and capital budgets; negotiate and manage vendor contracts, SLAs, and service relationships to ensure value and continuity.People Management: Recruit, develop, and manage IT staff and contractors; set objectives, conduct performance reviews, mentor technical staff, and build a resilient on‑call rotation.Business Continuity and Disaster Recovery: Maintain and test DR and business continuity plans; coordinate recovery exercises and ensure rapid restoration of critical systems.Operational Metrics and Reporting: Define and track KPIs such as uptime, mean time to repair, incident counts, project delivery performance, security metrics, and budget variance; report to executive leadership.Required Experience And SkillsEducation: Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or related field.Years of Experience: Minimum 7–10 years in IT with at least 3–5 years in a management or leadership role supporting healthcare environments.Healthcare IT Knowledge: Direct experience supporting hospitals or health systems, familiarity with EHR & ERP systems, PACS, clinical workflows, and regulatory requirements such as HIPAA.Technical Competencies: Strong hands‑on expertise in virtualization platforms (VMware, Hyper‑V), server and storage architecture, networking (LAN/WAN), cloud services, VOIP Tele-communications, backups, and endpoint management.Cybersecurity Expertise: Proven experience building security programs, performing risk assessments, managing incident response, and deploying IAM, SIEM, endpoint protection, and vulnerability scanning.Integration Skills: Experience with healthcare integrations (HL7, APIs, Etc.), interface engines, and third‑party system integrations.Project Management: Demonstrated ability to manage multiple concurrent projects using PMI, Agile, or equivalent methodologies.Financial Acumen: Experience creating and managing IT budgets, forecasting, cost control, and vendor contract negotiation.People and Vendor Management: Strong leadership, coaching, vendor selection, and contract oversight skills.Communication: Clear, concise communicator able to present technical information to clinicians, leaders, executives, and boards.Problem Solving: Strong analytical skills with a track record of diagnosing complex technical issues and implementing sustainable solutions.Preferred QualificationsAdvance Degree: Master’s in Information Technology, Computer Science, Business, or related discipline.Certifications: CISSP, CISM, CISA, PMP, ITIL, VCP, or HCISPP preferred.Experience: Rural or Critical Access Hospital operations and constrained resource environments.Operations: Familiarity with cloud migrations, SaaS management, and modern identity platforms (Okta, Azure AD).Outcomes and Key Performance IndicatorsSystem Availability: Maintain critical system uptime target (example: 99.9% for core clinical systems).Security Posture: Reduce critical vulnerabilities, maintain timely patching, and meet compliance audit requirements.Project Delivery: Deliver projects within agreed scope, schedule, and budget targets.Budget Management: Keep IT spend within approved budget and achieve cost savings or value through vendor negotiations.Staff Performance: Maintain high team engagement and low turnover while achieving SLAs and response times.Reporting and Work EnvironmentReports To: Director of Informatics and Technology.Team: Direct reports typically include projects, infrastructure, security, applications, and helpdesk.Location: Position based on-site with travel to satellite locations, vendor sites as needed.Schedule: Regular business hours with on‑call responsibilities and periodic after‑hours support during incidents or projects.Work ShiftAll non union, non exempt staffWorking Location:Elma, WashingtonBenefitsOur uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.Benefits Offered By SPMCCompetitive CompensationMedicalPrescriptionDental (including Orthodontia)VisionHealthcare FSA and daycare FSADaycare subsidized benefitLife InsuranceAccidental Death and Dismemberment (AD&D)Short- and long-term disabilityGenerous employer 403b match contributions for retirement457 retirement account for additional fundsEmployee Assistance Program (EAP)Tuition reimbursementSmoking Cessation AssistanceEmployee Wellness ProgramEmployee Committees to participate in such as Spirit TeamBeautiful on-site gym for employeesInstructor led fitness classes for employees, including Yoga, Kettlebells and BootcampsWalking trails on siteAdditional InformationSummit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!Kayaking – There are many areas that are easily accessible and have beautiful views.Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment.This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.