Manager, Network Engineering

The Manager of Core Network Infrastructure is responsible for the strategic and operational oversight of core networking equipment—including routers, firewalls, and distribution switches—across seven USNH campuses and the statewide IBEAM network, which supports over 40 non-USNH revenue-generating customer sites. This role ensures the reliability, scalability, and security of the network infrastructure that underpins critical academic, research, and administrative services.The manager of network engineering will assume the supervisory duties for the team that is ultimately responsible for the management of core network equipment (router, firewalls, distribution switches etc) across 7 USNH campuses and the statewide IBEAM network consisting of more than 40 non-USNH revenue generating customer sites. The manager will be responsible for developing the teams technology roadmap to include installation, testing, and evaluation of new hardware along with quarterly work forecast to include monitoring and support of existing systems. The position will be responsible for coordinating, communicating, and collaborating with other University and Campus Information Technology teams on strategic and tactical initiatives. The Network Engineer manager will focus on a positive customer experience and seek feedback to guide future planning and design of Infrastructure systems.Key Responsibilities:Infrastructure Management: Lead the planning, deployment, and lifecycle management of core network hardware across all supported sites.Technology Roadmap Development: Define and maintain a forward-looking technology roadmap, including evaluation, testing, and implementation of new hardware and network solutions.Operational Forecasting: Develop and maintain quarterly work plans that include proactive monitoring, maintenance, and support of existing systems.Team Leadership: Guide and mentor a team of network professionals, fostering a culture of collaboration, innovation, and continuous improvement.Cross-Team Collaboration: Coordinate and communicate effectively with University and Campus IT teams to align on strategic initiatives and ensure seamless integration of network services.Customer Engagement: Support external customer sites by ensuring high availability and performance of network services, and by maintaining strong relationships with stakeholders.Documentation & Reporting: Maintain accurate documentation of network architecture, configurations, and operational procedures. Provide regular updates and reports to leadership.Duties/Responsibilities:Management:Empowered and responsible to hire, train and terminate employees, structure and assign employee work, provides direction to staff, conducts performance reviews, handles disciplinary actions, makes salary decisions, and provides functional supervision and training.Provide guidance, support, and coaching to networking staff and actively manages performanceMotivates the staff to meet the department’s-established service levels and project goals.Set direction, establish goals, and align priorities for all operating locations to meet established service standards and metrics.Interact with other service lines to help integrate their business requirements into the planning and implementation of the network architectureEnsures employees are adhering to all institutional policies and takes appropriate action verbal and written to improve employee complianceAccountable for the development and continuous improvement of training programs, knowledge base articles, and decision treesProduce, monitor, and report on relevant network support metrics and service levelsDevelop and execute the budget, monitor, and manage expenditures with a constant eye toward efficiencies and savingsManages multiple functions, projects and support staff across numerous locations including all aspects tracking deliverable progress and results; ticket queue monitoring; management reporting; vendor.Provide USNH constituents the support they need to use this technology effectively and track and address IT user needs.Forecasting, including short and long-term planning; maintenance contracts, inventory, orders and expenditures as related to the support of the environment. Provides input for planning and executes against resource plan and budgets.Proactively manages vendor relationships and contractsIdentify opportunities for cost savings, efficiencies, and process improvements.Collaborate with other IT functional teams for cross team projects as requested or needed to ensure organizational goals are achievedNegotiate compromises with others to meet competing demandsActively participate in IT management team to conceive, initiate, develop, plan, and implement strategic goals, to aid in continuous improvement activities, and to communicate current work statusKeep abreast of new technology as it relates to the daily operation and support responsibilitiesResponsible to respond timely to communications and requests related to general network issues.Works closely with incident management team to resolve network issues and identify root causeTravel to other campuses and remote network sites to ensure installations and deployments are following industry best practiceLeadershipProvide leadership, direction, and architectural vision to ensure the university has the underlying network infrastructure and related support they need to achieve their educational, academic, administrative, and student goals.Champion efforts that drive network consultation, standardization and ensure consistency with overall enterprise architecture and strategies.Stays abreast of the changing network landscape and establishes and maintains processes for ensuring interoperability with enterprise and academic systems.Strategic leadership and oversight of support for USNH network usability with a cyber security focusEnsures and recommend technologies that best help USNH achieve its strategic goals while balancing available technical and financial resources.Consummate leader with positive presence that guides an organization with a culture of unwavering dedication to the customer base, a passion for excellence, and a constant drive to improve service delivery.Empowered and accountable for building local area networks at multiple operating locations across New Hampshire, and then ensuring efficient and consistent operations for the University System of New Hampshire.Create and maintain an established set of best-practice business processes, operational standards and procedures, and qualitative and quantitative metrics to ensure effective support to students, faculty, staff and researchers.Effectively collaborates with other technology and business leaders to understand, gather, and disseminate information regarding changes in technologies that that may impact our customers.Communicate effectively throughout the organization. Establish and maintain strong and positive working relationships with peer departments and vendors to ensure the teams meet service-level agreementsAssists with strategic communications as necessary to develop messaging regarding the status of network services and product updates that affect the USNH customer base.Develops and implements annual goals and strategies for area of responsibility, addresses resourcing needs and regularly assesses and reports on risk in the absence of resources.EngineeringDesign and manage operations network technology to include equipment from vendors various vendors.Plan and execute the deployment of university infrastructure systems and service activities for local and statewide campuses and non USNH customersServing as both an individual contributor and leader on various projects and taskDocument processes and procedures and create KB articles for various systemsEnsure system security and reliability for the state wide network infrastructureMaintain current information regarding software and hardware for relevant computing platforms, network infrastructure, applications, procedures, and techniquesConduct in depth product analysis to determine equipment selection and technology directionIn-depth knowledge of network systems and various routing protocols, Internet Protocols (IPv4 and IPv6), Network Address Translation technologies, Quality of Service, and network routing protocolsMaintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiativesComplete routine preventative measures, perform upgrades and apply patches as necessary to maintain network securityCreate documentation to include network diagrams, assessment documentation, device configurations and support procedures.Identify, resolve, or escalate incidents to team members and management appropriately to maintain network uptime and customer satisfactionHarden the configuration of devices and networks utilizing best practice with minimal interruptionAnalyze and design global routing and fail-over capabilities including packet analysis, path optimization and load balancing algorithms.Manage Multi-cloud network interconnections (AWS, Azure).Manage, plan and execute network capacity activities including, but not limited to IP address management, bandwidth and device capacity/countBuild, develop and maintain tools that help monitor and identify faults and other events as it relates to the network landscape.Work with various vendors and resellers to keep up-to-date with latest technologies, trends and make sure there is support coverage for all services and devices.Demonstrate vigilance by responding to outages, tuning procedures, and systems, and by taking the initiative and fixing issues before they become service impacting.Performs implementations, configurations, coordination, maintenance, troubleshooting, security, usage monitoring, and capacity managementSpearhead periodic review of Internet/WAN, Firewalls, DMZ, DNS, NAT, Policies, Routing, and ACLsDesign, maintain and modify IP routing and VLAN typologies as needed Minimum Qualifications:Bachelor’s degree and four years of experience in network technology, or combination of education and/or experience equal to eight years. Must have a current driver’s license, a willingness to use a personal vehicle for travel, and be willing to travel 20% of the time on a monthly basis to operating locations across New Hampshire.Proven experience managing enterprise network infrastructure.Strong understanding of routing, switching, firewall technologies, and network monitoring tools.Demonstrated ability to lead technical teams and manage complex projects across multiple locations.Excellent communication and interpersonal skills, with a collaborative approach to problem-solving.Must be a knowledgeable, hands-on, experienced leader that has an in-depth knowledge and can troubleshoot various network infrastructure.Strong verbal and written communication skillsAbility to communicate technical information to non-technical customersAbility to work effectively with customersAbility to create and present executive-level content.Preferred Qualifications:Network certifications preferred but not requiredApplicant InstructionsApplicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:Resume/CVCover LetterContact Information for 3 Professional ReferencesApplications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.Compensation Pay Range:$100,000 - $115,000The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Compensation Pay Range:$80,270.00 - $143,800.00The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human ResourcesLocation:Durham