Manager, Operational Crisis Support Services

Requisition ID: 393219Posting End Date: December 12, 2025City: WinnipegEmployer: Klinic Community HealthSite: Klinic Community Health -Department / Unit: Crisis ProgramPosting Category: ClinicalUnion: ExemptAnticipated Start DateFTE: 1.0Anticipated Shift: Days; Evenings; WeekendsDaily Hours Worked: 8Annual Base Hours: 2080Manager, Operational Crisis Support ServicesPermanent Full-Time 1.0 EFT (40 Hours Per Week)Klinic Community Heath is a pro-choice community health center that provides a full range of health-related services from medical care to counselling and crisis services to wellness and education services. We have an exciting leadership opportunity for you to join our dynamic team as the Manager, Systems & Support. In this position you will play an integral role in helping us realize our vision of engaged and healthy communities.Rooted in social justice values, we believe that everyone deserves quality care, support and respect. We recognize that there are diverse needs and experiences for people who are most impacted by discrimination and oppression, and are committed to providing safe, quality, holistic, person-centred care. Relationships with our colleagues, clients and communities is at the heart of what we do. We value diversity and promote equity, inclusion and accessibility, and strive to ensure our organization and work reflects and honours the communities we serve. On our path towards Truth and Reconciliation, we work towards decolonizing systems and practices with cultural humility.Position SummaryReporting to the Executive Director, the Manager, Operational Crisis Support Services is responsible for supporting the maintenance and operations of Crisis Services, records management systems, providing system support and reporting, and reviewing and ensuring processes and procedures are effectively administered and developed. A key role of this position is supporting implementation of processes, systems, and policies that assist in effective and efficient day-to-day support of service delivery.The Manager, Operational Crisis Support Services supervises a team of support staff and provides leadership in overall records management, including responsibility for training and development of electronic client records, the Crisis program phone system (e.g. Gazelle), and ensuring appropriate access and usage. Responsible for the development, implementation, management, and identifying improvement opportunities for the Crisis schedule, including scheduling software such as Humanity.As a member of the leadership team, the Manager, Operational Crisis Support Services is responsible for working collaboratively with peers and promoting positive working relationships with other Klinic programs.Key Responsibilities IncludeCoordinates all project management activities for Crisis Program projects and provides subject matter expertise on allocated projectsApplies a change management framework where appropriate, to improve outcomes in Crisis Program projects/initiativesProvides daily operational support to the Clinical Crisis Support Services Manager, Crisis Program Clinical Supervisors, and Crisis Program Coordinators to provide Crisis Program staff and volunteers with the required systems, processes, and software platformsManages timelines based on Crisis Program specific timeframesSupports the preparation of reports in collaboration with the Research and Program Evaluation Analyst, the Crisis Program Manager, and the Quality Assurance CoordinatorSupports the development of Crisis Program funding applications and proposalsInforms leadership on program implementation, project progression and resourcing needsBuilds recommendations and adjust projects as needed to meet KPIs as defined in the organization’s strategic planIdentifies and analyses discrepancies and errors across defined responsibilities. Corrects errors and follows up on issuesEstablishes strong relationships with funders and partners and acts as their point of contact where appropriateSchedules and participates in regular internal and external project meetings as requiredReports potential project and system issuesIdentifies project risks, develops risk mitigation strategies and reports to leadership on the progress of these mitigation strategiesOversees and manages the Crisis Services client record keeping systemLeads the development, implementation, and management of the Crisis schedule, including scheduling software such as HumanityEducation And ExperienceUndergraduate degree in a health or socials services related field. Certificate in Health Care Administration or post-secondary training in a related field. Preference for certification in project management.5 years' experience in healthcare administration in a clinical setting.Coursework or training in privacy and related legislation is an asset.Experience with and commitment to Reconciliation, and to dismantling racism and oppression within policies, procedures and practicesPlease note that an equivalent combination of education and experience may be considered. Applicants are required to explain in their cover letter how their education and experience meet the required qualifications.You can view the full position description on our website Careers - Klinic Community HealthSTART DATE: Date of HireHOURS OF WORK: Monday to Friday, scheduling flexibility may be required including evening, night and weekend work, limited travel and periodic on-call rotation.SALARY RANGE: $58,000.00 to $77,000.00 annually (under review)