Manager, Operations, WMS Controller

Location: Kempton ParkJob Posting Title: Manager, Operations, WMS ControllerTime Type: Full TimeMinimum RequirementsGrade 12Degree an advantageIntermediate computer literacy level in MS Word, Excel, PowerPoint and OutlookKey user of Warehouse Management Systems preferably JDA Dispatcher (Red Prairie) or other DSV systems (TMS)Job Related RequirmentsMinimum of 2 years’ experience in Logistics/ supply chain/ warehousing or likely Business .At least 1–2 years in a system super-user, key-user, or system support role (WMS, TMS and or Customer service management tools)Proven experience in system rollouts, UAT, or systems trainingUnendorsed license & own transport;Ability to travel around Gauteng, South Africa & International;Excellent written & verbal communications skills;Strong interpersonal skills & able to work in a collaborative & team-based environment;Aptitude to multi-task & employ effective problem solving abilities;Preferred BackgroundPrevious experience as a Warehouse Supervisor, Inventory Controller, or DSV Systems Super UserParticipation in system rollouts, UAT (User Acceptance Testing), or training programs.Knowledge of lean principles and process automationAdded Advantages for this roleTechnical/ System SkillsHands-on Experience of WMS software (Blue Yonder, Dispatcher, JDA, Red Prairie)Good grasp of warehouse processes: inbound, outbound, inventory management, picking, put-away, shipping.Ability to run system queries, reports, and basic troubleshooting.Analytical & Problem-Solving SkillsData analysis (inventory accuracy, productivity KPIs).Root cause analysis for system or process failures.Communication & TrainingAbility to train staff at all levels.Strong documentation and reporting skills.Act as liaison between warehouse staff, management, and IT teams.Soft SkillsDetail-oriented, proactive, and adaptable.Strong organizational skills and ability to prioritize.Continuous improvement mindset.Main purpose of the roleThe WMS Key User is responsible for ensuring the effective use, support, and continuous improvement of the Warehouse Management System within daily operations. Acting as the link between warehouse operations, IT teams, and management, the Key User ensures smooth system performance, provides end-user support and training, and participates in system upgrades or process improvement initiatives.Execution of System Driven Warehouse activities to ensure maximum productivity and work load balancing.Duties And ResponsibilitiesKey ResponsibilitiesSystem Operations & SupportServe as the first point of contact for warehouse staff on WMS-related issues.Monitor system performance and ensure transactions are processed correctly.Troubleshoot errors and escalate unresolved issues to the WMS/IT support team.Test new functionalities, upgrades, or patches before deployment. Manage UAT for system updates and changes.Process & Data ManagementEnsure accuracy of master data (SKU setup, bin locations, stock attributes).Monitor inventory accuracy through cycle counts, stock adjustments, and reconciliation.Validate inbound, outbound, and internal warehouse transactions in the system.Report system or process anomalies to management.Training & Knowledge SharingTrain and guide warehouse staff on WMS processes and best practices.Update and maintain user manuals and process documentation.Act as a subject matter expert during audits and compliance checks.Continuous ImprovementAnalyze daily operations for process bottlenecks or system inefficiencies.Suggest improvements in workflows and system usage.Support new project rollouts, WMS implementations, and integrations.Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives.Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations; Knowledge of RedPrairie/ Blue Yonder/ JDA will be beneficial.Support: Support current instances of WMS implementations;Assessments of current WMS solutionsLiaison with various global IT teams including EDI. IT Solutions and support, Global BCM application engineeringExample of Daily Activities:Log in and verify WMS system availability and functionality.Monitor inbound processes (receipts, put-away confirmations).Monitor outbound processes (picking, packing, shipping confirmations).Check system alerts, error logs, and resolve data discrepancies.Support warehouse staff with scanning or transaction errors.Perform spot checks on system transactions vs. physical stock.Run daily reports (inventory accuracy, order status, system exceptions).Update supervisors on issues affecting productivity.Conduct on-floor user support and coaching when staff encounter system-related difficulties.Document issues and escalate recurring/systemic problems.DSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.