Manager, Payment Services

Job SummaryThe Manager for Payment services will be responsible for overseeing the digital payment services, payment card acquiring under the Saudia brand, and digital wallets. This role requires a strategic leader with a strong business and services background and excellent management skills to ensure the successful delivery, and operation of payment solutions that enhance customer experience and drive business growth.Key ResponsibilitiesStrategic Leadership: Support and contribute to the development of the vision, strategy, and roadmap for digital payment solutions, ensuring alignment with the airline’s business objectives and customer needs.Digital Payment Management: Oversee the planning, execution, and delivery of digital payment projects, ensuring they are completed on time, within scope, and within budget.Payment Card Acquiring: Manage the payment card acquiring process under the Saudia brand, ensuring full compliance with industry standards and regulatory requirements.Digital Wallets: Develop and implement strategies for digital wallets, ensuring seamless integration with other digital solutions and enhancing customer convenience.Team Management: Lead and manage internal and external development teams and payment operations professionals, ensuring they have the skills, resources, and support to deliver high-quality payment solutions.Stakeholder Collaboration: Collaborate with internal and external stakeholders—including business units, marketing, sales, operations, IT, vendors, partners, and regulators—to ensure payment solutions meet requirements and expectations.Performance Monitoring: Monitor and measure the performance and impact of payment solutions, leveraging data and feedback to identify and prioritize opportunities for improvement and enhancement.Innovation and Trends: Stay abreast of the latest trends, technologies, and innovation.Education and ExperienceEducation: Bachelor’s degree in computer science, Engineering, Business, or a related field, or equivalent work experience.Experience:Minimum of 10 years of experience in digital payment management within the Saudi or Middle East payment environment.Strong understanding of Visa/Mastercard services and bank acquiring processes in the region, preferably within the airline or travel industry.Proven track record of delivering successful and innovative payment solutions.At least 5 years of experience leading and managing payment teams, with demonstrated leadership, communication, and interpersonal skills.Required Skills and CompetenciesMethodologies & Tools: Expert knowledge of Agile, Scrum, Kanban, and related practices (user stories, prototyping, user testing).Leadership & Communication: Strong ability to lead cross-functional teams and manage internal and external stakeholders effectively.Customer Focus: Ability to anticipate customer needs and translate them into payment features and benefits.Business Acumen: Skilled at aligning payment strategies with business objectives and demonstrating measurable impact.