Manager Product Technical Support, EMEA

Are you passionate about technical excellence, customer satisfaction, and building high-performing teams? Johnson Controls is seeking a dedicated and skilled Manager for Product Technical Support, EMEA.Join us as the leader of our expert team supporting sales and field operations across EMEA, helping our customers achieve fast and effective solutions for all our products.What You Will DoAs Manager of Product Technical Support, EMEA, you will take ownership of the Product Technical Support team, leading 6-8 highly engaged office-based support specialists.You will ensure that customer requests are handled efficiently via Teams, email, and phone, with a focus on delivering outstanding technical support for all products sold in EMEA.You will join a collaborative, international organization committed to leadership development, offering extensive internal networks and resources to help grow your expertise.Key ResponsibilitiesLead, motivate, and develop your team, fostering technical skills and a positive working environmentChampion a culture of fast, high-quality customer support and continuous improvementPersonally take the lead on high-profile or complex cases, acting as project manager to ensure swift resolutionDelegate and prioritize technical support actions, collaborating closely with Sales, Field Support, and EMEA stakeholdersDrive operational efficiency through process standardization and ongoing engineering improvement projectsEnsure all Technical Support communications are answered promptly and accurately by the teamCoordinate regular meetings and training sessions, facilitating knowledge sharing and employee engagementSupport management of change initiatives through effective communicationWhat We Look ForTechnical background or degree (e.g., Mechanical Engineering)Experience in the refrigeration industry or a similar technical fieldPrevious experience in a Technical Support & Warranty departmentExperience with SharePoint and SAP is an advantage (please mention this experience in your application)Demonstrated interest in team leadership; prior management experience is an advantage, but highly motivated candidates with a strong desire to lead are also encouraged to applyFluent in Danish and EnglishWhat We OfferAttractive salary package, optional benefits program, and health insurance11% paid pensionEmployment in a growth company with a history dating back more than 130 yearsBe part of the green, energy-efficient cooling and heat pump industryIn-house productionExcellent canteen and exercise facilitiesWell-established employee associations and social eventsFlexible working hoursGreat opportunities for education and career development, including access to 5,000 e-learning programsExcellent maternity/paternity benefitsDoes this sound like you?Please submit your application via our website, as we continuously review incoming applications and will fill the position once we identify the right candidate. If you wish to learn more about the role, please contact Director Product Technical Support EMEA, Jesper Skadhauge, at jesper.skadhauge@jci.com. For questions regarding the recruitment process, please contact Talent Acquisition Partner, Christina Rundstrøm, at christina.rundstrom@jci.com. Please note that we do not accept applications via email; all applications must be submitted through our website.Johnson Controls is a global organization spanning 2,000 locations worldwide. We are dedicated to creating a world that is safe, comfortable, and sustainable through innovative, intelligent, and integrated building solutions, technologies, and infrastructure.