Manager, Regional Customer Success Lead

A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Focus on driving regional successful product adoption, leading a positive customer experience, and driving growth through upselling and cross-selling efforts through the country teamDevelop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention & roll out across all countries.

Recognize country specific processes and create standard SOP with these considerationsReport on Customer Success results at corporate levelDevelop a deep understanding of our product and operational offerings through partnering our sales team where our processes will add values to their supply chain efficienciesInfluence future lifetime value through higher product/service adoption, customer satisfaction and health scoresImplement churn prevention programmes and drive new business growth through customer advocacy Collaborate with multiple and diverse country customer success teams to deliver company wide goalsTake ownership of escalated delivery issues and follow problems to reduce frictions between customer success teams and other departmentsIdentify digitalization opportunities in creating a high efficient customer success teamAchieve high retention rates to maintain Teleport growth pathRequirementsSKILLSThese are minimum-requirement skills and a ‘must-have' for the role:

(If any, otherwise you can skip)Strong leadership and people management skills, with ability to motivate and drive outcomesProven ability to collaborate internally with cross-functional teamsResults and performance driven, preferring data to drive your everyday decisionsPossess a hands-on mentality and an analytical and structured way of workingTrack record of growing high-performance teamsAble to operate successfully in a lean, fast-paced organization to scale quicklySelf-motivated with a focus to exceed set goalsComfortable adapting to new technologiesOpen to traveling across Southeast AsiaQualifications & ExperienceExperience in CRM platforms (Hubspot, Salesforce) is a plusStrong consultative selling skillsStartup experience7+ years of work experience in Key Account Management, Operations or Customer Service