Manager/Senior Manager Client Success

THE OBJECTIVEThe Manager/Senior Manager Client Success also called a major account manager, key account manager, national/global account manager is the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide comprehensive products, services, and solutions to the strategic account.You will be expected to manage MCI’s Account(s) base in Singapore or in the Asia Pacific region to continue with the momentum in winning more business through strategic communication and relationship management. You will work towards contributing to the achievement of the financial goals and growth of the account allocated.To ensure smooth communication flow and knowledge sharing with Director,Corporate and with the Client Success team based in Singapore.THE WORKClient Relationship Management (40%) Implement Annual Client Needs Assessment + Account Action Plan + Personal Action Plan Manages relationship with local and country contacts Possess a thorough understanding of client’s current and future needs Take a client perspective, be the voice of the client within MCI Recognize and meet client’s needs: be the voice of the client within MCI, responsible for the overall client experience and orchestrates deployment of MCI resources to provide comprehensive products, services, and solutions to the client Possess client-centric attitude, good networking skills, empathy and cultural sensitivityStrategic Sales & Value Creation (20%) Identify respective global accounts trends and developments Develop growth within existing accounts in cooperation with Project Managers Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the client Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices in this region and around the world to pursue and develop these opportunities. Create value by addressing client objectives and unmet needs in creative ways Plan and deliver effective, impactful and ‘persuasive’ presentations suited to the characteristics and needs of the audience. Up-sell MCI services and solutions specifically but not limited to the Corporate Division, pro-actively during project lifecycle Prepare thoroughly for negotiations and handle objections and disagreements, taking a consultative approach to resolve situations Able to quantify value and increase MCI’s revenue and market share Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the process required to understand event/project budget and operations for different types of events.Leadership and Performance Management (20%) Manage multi (functional/geographical/virtual) teams and enact (endorse) process Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives Delegate & team empowerment responsibility within the team Monitor health of all relationships between MCI and clients De-escalate disagreements and orchestrate resolutionsStrategic Planning & Execution (10%) Achieve competitive advantage and create future growth through carefully planned and executed account action plans Take ownership to increase long-term client value and meet MCI’s organic growth objectives Know when to move forward/ ease back on an opportunity to maintain the strength of the relationship Resolve shot-term challenges without being absorbed by day-to-day pressures Translate client strategies and unmet needs into meaningful action plans, aligned with MCI objectives and business goals.Leveraging Organizational Priorities (10%) Usage extensive industry and market knowledge to serve the client as trusted advisor Articulate knowledge of MCI products and solutions to demonstrate their added value in accordance to the client’s specific situation Uphold MCI’s Code of Business Ethics and Sustainability PolicyTHE HIVEReporting to the Director, Client Success both verbal and written daily routine and status updates.Develop rapport with team and within Meeting & Events, and also across all product practices.THE GOOD TO HAVEWell-rounded individuals with business, marketing degrees prove to be suitable educational backgrounds for this role.5 years of experience in meetings and events and/or hotel and hospitality industrySuperb Verbal, Written Communication And Presentation Skills Are EssentialAble to conduct research, drawing information from a variety of sources and channelsAble to analyse research findings and develop concept plans & possess Digital Mindset.Great client mindset and proactive dispositionProficient in Microsoft Office applicationBenefit SummaryMCI Group Asia Pacific Singapore offers benefit as below: Annual Leave & Birthday Leave Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental or Vision allowance Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident Comprehensive internal L&D portal and opportunities for external coursesPotential candidates must be authorized to work in the Singapore for any employer without sponsorship. www.wearemci.com