Manager / Senior Manager (Information Resource)

The DSTA Academy provides systems engineering and project management training to DSTA staff via in-house courses, and works with technical and subject matter experts to curate a relevant and up-to-date collection of information resources to support staff learning. We are looking for a motivated individual to leverage IT and AI systems to increase the value of information resources to DSTA.ResponsibilitiesEngage internal stakeholders to gather and refine business requirements for information resource systems and services.Manage and prioritize change requests, develop test cases, and lead system testing activities (e.g. User Acceptance Testing) to ensure alignment with business requirements.Oversee partners to deliver, and maintain system and process documentation for audit, compliance, and knowledge management purposes.Ensure systems comply with IT governance, data management policies, and library operating procedures.Monitor system performance and resolve operational issues (e.g. broken links), while creating clear and accessible support materials.Ensure data accuracy and consistency across systems, working closely with partners.Leverage data analytics to drive decision-making and operational efficiency – for example, to analyse usage patterns and conduct user interviews to derive actionable insights to improve awareness and engagement with information resources.Design, implement, and evaluate change management strategies to drive adoption and impact of DSTA Academy’s initiatives.Identify and evaluate opportunities to adopt AI solutions to enhance efficiency, personalization, and user experience, and work with partners to implement and manage these initiatives.Collaborate with partners to address licensing, data privacy, and ethical considerations related to AI-enabled systems.Identify staff’s development needs, co-develop training plans, and mentor and coach team members.Perform additional professional functions as assigned, such as curating or acquiring information resources and managing associated metadata.RequirementsDegree in any discipline with at least 5 to 8 years of relevant work experience.Leadership abilities, with experience in a supervisory role.Resourceful, proactive, and meticulous with excellent organisation skills.Excellent interpersonal, written communication, presentation and reporting skills.Candidates with fewer years of relevant work experience may be considered for Manager position.