Manager, Strategy and Operations

About Our ClientOur client is forging the future of legal work with cloud-based workflow tools. It has a reputation for intuitive, streamlined technology that helps professionals manage their operations and serve their clients better. The organization is also known for its team of extraordinary and passionate professionals who love working together to help organizations thrive. Its success has propelled it to the forefront of its field—it is ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.Our client is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.About The RoleThis role seeks a Manager of Strategy & Operations to oversee the operations of two complementary gig marketplaces—Digital Reporting and Transcription. This leader will manage a team of 6 associates, ensuring operational excellence, scalable processes, and a high-quality contractor experience. The Manager will be responsible for driving performance in active digital reporting states, ensuring client delivery goals are met while supporting workforce engagement, retention, and growth.Key ResponsibilitiesManage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction.Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement.Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.Collaborate with sales and client-facing teams to align on delivery expectations and service quality.Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.Required Qualifications4–6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role.Proven experience building and scaling gig economy or workforce operations.Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders.Track record of process creation, optimization, and scaling in fast-paced environments.Preferred QualificationsPrior gig economy operations experience.Experience with SQL or data analytics.Background in court reporting or legal industries.Compensation InformationThe base salary range for this position is $120,000 - $130,000. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills, and performance. The range listed is just one component of the organization’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.Company BenefitsA dynamic, rapidly growing company, focused on helping organizations thrive.Medical, Dental, & Vision Insurance (for full-time employees).Competitive & Fair Pay.Maternity & paternity leave (for full-time employees).Short & long-term disability.Opportunity to learn from a dedicated leadership team.Centrally located open office building (for onsite employees).Top-of-the-line company swag.Note:“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”