*Manager, Student Service Delivery

Permanent, full-time appointment Level 8/9: $117,918 - $146,302 + 17% superannuationAbout The UniversityUOW is a leading Australian University with a history of outstanding achievement in teaching, learning and research output across a truly global footprint. UOW attracts students from over 130 countries and is committed to providing our diverse student body with an engaging world-class and internationally oriented learning experience.About The DivisionThe Student Services Division plays a critical role in delivering high-quality, student-centred services across all UOW campuses. The division is focused on enhancing the student experience through innovation, collaboration and operational excellence.About The OpportunityThe Manager, Service Delivery leads frontline enquiry and service functions across UOW’s campuses and digital service channels. This key leadership position ensures that students receive consistent, high-quality support while overseeing the safe and efficient operation of the main campus Library building.You will manage and develop multiple teams, champion a student-centred service culture, and collaborate across functions to drive continuous improvement and operational excellence.About YouYou are an experienced and proactive leader with a commitment to delivering excellent service outcomes. You bring strong operational management skills, sound judgement, and the ability to inspire and support high-performing teams.To Be Successful In This Role, You Will DemonstrateProven leadership in complex, high-volume service environments.Strong communication, collaboration and stakeholder engagement skills.Experience in workforce planning and service improvement.Tertiary qualifications and/or extensive experience in student services or related fields.Position DescriptionHow To ApplyTo apply for this position, you are required to submit an up-to-date CV and a cover letter (no more than 3 pages) summarising your skills and ability as they relate to the selection criteria listed in the position description.For further information about this role please contact Renee Ferguson *********@uow.edu.auClosing Date: Friday 24 October 2025, 12pmNote: Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.The University of Wollongong was born with a mission to transform our region: to educate and empower the people of the Illawarra. Our commitment to a better future has shaped our direction and impact since our inception.Over the years, we have grown to be a global diverse and inclusive civic university, working to solve global challenges and promoting harmony and social cohesion. We are proud to be a globally recognised and respected university, opening doors for our students, staff and partners.