Manager, Technical Account Management

Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll DoThe Manager, Technical Account Management leads a team of Technical Account Managers responsible for delivering exceptional client experiences across SaaS and On-Premise solutions. This role bridges strategic direction and operational execution—ensuring high-quality service delivery, client satisfaction, and continuous improvement. The Manager partners cross-functionally with Sales, Support, Product, and Customer Success to align TAM initiatives with company objectives and drive measurable results.More Specifically, You WillLead, mentor, and develop a team of TAMs, fostering a culture of accountability, professionalism, and continuous improvement.Oversee workforce planning, hiring, onboarding, and ongoing professional development for the TAM team.Conduct regular performance reviews and provide coaching to ensure high team engagement and effectiveness.Ensure the successful delivery of technical projects, implementations, and ongoing support for assigned accounts.Act as an escalation point for complex client issues, driving timely resolution and effective communication.Oversee account health reviews, on-site visits, and annual business reviews to maintain strong client relationships.Monitor and report on key performance indicators (KPIs) for service delivery and client engagement.Coordinate cross-functional initiatives with Sales, Support, and Product teams to ensure seamless client experiences.Drive process improvements, adoption of best practices, and implementation of new technologies to enhance scalability and reduce operational risk.Ensure compliance with corporate policies and adherence to financial and staffing guidelines.Support the development and execution of TAM strategy in alignment with corporate objectives.Identify opportunities for revenue growth and improved client outcomes through enhanced service offerings.Participate in executive-level business reviews and represent the TAM team in cross-functional leadership forums.Serve as the primary escalation point for high-impact client issues within the TAM team.Lead crisis communications and coordinate with internal and external stakeholders to resolve urgent mattersWhat We Need From You5+ years of experience in Technical Account Management, Customer Success, or related roles, with at least 2 years in a leadership or supervisory capacity.Experience in the software industry required; SaaS experience strongly preferred.Proven ability to lead and develop high-performing teams.Strong business acumen and understanding of client needs, with the ability to translate them into technical solutions.Excellent communication skills (written and verbal), including experience presenting to senior leadership and clients.Demonstrated success managing complex projects and client relationships.Proficiency with project management tools, CRM platforms, and the Microsoft Office suite.Willingness to travel and work outside core business hours as needed.High integrity, accountability, and commitment to client success.The tools to enhance your life - because we want you to enjoy your life outside of work and inside!What Does Sovos Offer You?The tools to enhance your life - because we want you to enjoy your life outside of work and inside!Comprehensive Health BenefitsMeal Vouchers to Assist with Food ExpensesBi-Weekly Meeting Free DaysMentoring ProgramsGlobally recognized Training and Development programsVirtual English Club through Rosetta Stone, and more!Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.