Manager, Technical Operations and Business Intelligence

Your Role: People Management:Lead the recruitment, training, and engagement of team members.Set individual and team goals, conduct performance evaluations, and address employee grievances.Coach and mentor employees to maximize their potential and career growth.Facilitate career planning discussions and manage separations as needed.KPI Management:Monitor and meet process KPIs, implementing problem-solving strategies when targets are missed.Develop and execute solutions to restore business-as-usual (BAU) operations.Finance Master Data Management:Oversee the management of Finance Master Data, including General Ledger (GL), Work Breakdown Structure (WBS), Internal Orders (IO), and Cost Centers (CC).Represent and handle SAP/ERP migrations, ensuring data integrity and validation during the migration process.Collaborate with Global Process Owners (GPOs) and Business Process Experts (BPEs) on migration and process transformation projects.Operations Oversight:Oversee the execution of tickets and requests for Finance Master Data creation and maintenance.Represent Finance Master Data delivery operations in the Change Control Board (CCB) and review critical requests.Execute internal controls and support internal and external audits by providing necessary documentation and addressing queries.Transfer Pricing Management:Oversee the operations of transfer pricing interfaces across tools, ERPs, and systems.Identify and flag issues, error logs, and critical errors in transfer pricing to relevant GPOs/BPEs and stakeholders promptly.Review and approve new flow processes (Buy-Sell) in the system to facilitate inter-company invoicing.Business Intelligence and Data Visualization:Discuss and review data visualization requests to provide actionable insights to business stakeholders.Manage a team of Tableau developers to ensure successful rollout and maintenance of dashboards.Gather feedback from stakeholders and implement necessary changes to reporting tools.Initiate discussions on retiring, decommissioning, or updating obsolete dashboards annually.Bridge communication between IT technical teams, data management teams, and business stakeholders to ensure seamless delivery of insights to end-users. Who You Are:Bachelor's degree in a relevant field; advanced degree or CPA preferred but not a requirement.Proven experience in operations management, finance master data management, or a related field.Strong leadership/people management skills with a focus on team development and performance management.Excellent problem-solving and analytical skills.Proficient in SAP/ERP systems and data visualization tools, particularly Tableau.Effective communication and interpersonal skills to collaborate with diverse stakeholders.