Managing Director, Global Operations Center

Managing Director, WPP Media LATAM Global Operations Centre (GOC)Reporting to: COO, Global Operations Centres, WPP MediaLocation: Bogota, Colombia or Mexico City, MexicoAbout WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. Formore information, visit wppmedia.comAt WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Role PurposeThe Managing Director of the WPP Media LATAM GOC is the most senior executive leader for our operations in the LATAM GOC, responsible for its overall business success, strategic direction, and commercial growth. This role transcends traditional operational management, focusing instead on transforming the LATAM GOC into a global Centre of Excellence and an innovation hub for WPP Media.The Managing Director will act as a key member of the global operations leadership team, shaping the long-term vision for how our centralized services create value. You will be responsible for building and nurturing C-suite relationships across our global agency network, positioning the LATAM GOC as a proactive, strategic partner primarily supporting our agencies and clients in the US market.This role requires a commercially-minded, visionary leader with a strong consultative background. You will be accountable for identifying and developing new, high-value service lines, driving the GOC's expansion, and ensuring it delivers not just eTiciency, but a tangible strategic advantage for WPP Media.Key Responsibilities Business & Commercial Leadership:Define Commercial Strategy: Develop and own the commercial strategy for the LATAM GOC. Identify and build business cases for new revenue-generating services and value-add capabilities (e.g., advanced analytics, marketing intelligence, creative production).Drive Strategic Growth: Own the roadmap for the GOC's expansion, both in scale and sophistication. Proactively identify opportunities to support WPP Media’s growth by providing innovative, scalable solutions.P&L Mindset: Manage the GOC as a business, with a sharp focus on optimizing the balance of cost, quality, and value. Oversee budgeting, financial planning, and investment strategy for the center.Market Leadership: Act as the external and internal figurehead for the LATAM GOC, representing its capabilities and strategic importance across WPP.Strategic Vision & Transformation:Set Long-Term Vision: Define and champion the 3-5 year strategic vision for the LATAM GOC, ensuring it evolves from a delivery center into a globally recognized Centre of Excellence.Lead Transformation Agenda: Spearhead the next wave of transformation, focusing on the strategic integration of AI, data science, and advanced automation to create future-facing capabilities.Incubate Innovation: Create an environment that fosters innovation. Sponsor and scale pilot programs for new services and technologies that can be deployed globally.Future-Proof Operations: Anticipate future market and client needs, ensuring the GOC's talent, technology, and processes are architected for the future of the media industry.Executive Stakeholder Management & Global Integration:C-Suite Partnership: Cultivate and manage relationships with senior executive stakeholders (including agency CEOs, CSOs, and COOs) across the global WPP Media network. Act as a trusted advisor on operational and transformational strategy.Global Strategic Alignment: Ensure the LATAM GOC's strategy is deeply integrated with the commercial and strategic goals of our global agencies and the overall vision set by the Global Head of GOCs.Organizational Leadership & Capability Development:Lead the Leadership Team: Directly manage and mentor the senior leadership team of the GOC, including the Head of Operations. Empower them to run the day-to-day business proactively while you focus on strategic priorities.Build a World-Class Talent Pipeline: Architect the long-term talent strategy for the GOC. Focus on developing the next generation of leaders and attracting specialized, high-value talent that aligns with the future service offerings.Cultivate a Culture of Strategic Partnership: Foster a culture that moves beyond SLAs and tickets to one of proactive problem-solving, consultative engagement, and shared ownership of business outcomes.Candidate RequirementsThe ideal candidate is a proven business leader with a history of transforming and growing large, complex organizations. You possess exceptional commercial acumen, executive presence, and a deep understanding of how to leverage global delivery models as a competitive advantage.Business & Commercial Leadership: Extensive experience in a senior leadership role with significant P&L or budgetary responsibility. Proven ability to drive commercial growth, develop new business lines, and manage a large organization as a business entity.Transformational Leadership: A demonstrable track record of leading large-scale organizational transformation, not just incremental improvement. Experience shifting an organization's culture and capabilities.Executive Stakeholder Influence: Proven ability to operate at a C-suite level. Exceptional gravitas, credibility, and communication skills to influence and advise the most senior leaders in a global matrix organization.Consultative & Strategic Mindset: A background in consulting or a similar strategic role is highly advantageous. The ability to diagnose complex business problems and architect sophisticated, scalable solutions.Sophisticated Ecosystem Knowledge: A deep, strategic understanding of the media, advertising, and technology value chain. Ability to see "around the corner" to anticipate industry shifts.Global Delivery Model Expertise: Mastery of building, scaling, and evolving global delivery centers, with a specific focus on moving them up the value chain.Inspirational Leadership: The ability to inspire, motivate, and grow a large, multi-tiered organization. A proven developer of senior leadership talent.Resilience & Ambiguity Tolerance: The ability to thrive in a complex, fast-paced environment, providing clear direction and a steady hand amidst ambiguity and change.High EQ & IQ: A leader who combines powerful intellectual and analytical skills (IQ) with outstanding interpersonal skills, self-awareness, and empathy (EQ) to navigate a complex global network.Proficiency in Spanish (written and spoken).Life At WPP Media & BenefitsOur passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. 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