Guest Service Agent

Continually proactively find ways to improve the scores of all audits related to the department. Be always proactive in upselling and be always creative and proactive in recommending ways of achieving better result. Be familiar with all Guest Service related Standard Operations Procedures and hotel’s policies and procedures. Be knowledgeable about all the services, facilities, events in the hotel and be ready to sell/ upsell/ cross-sell hotel services to guests at anytime. Fully aware of and well prepared for every day’s expected flow of guests (arrivals, departures) and activities in the hotel.

Be very focus and concentrate on handling any check-in to ensure room status are carefully checked to avoid check-in a non vacant-clean room/ double sell and when cutting key cards, ensure correct and valid key is cut with a room number matched. Ensure all arriving guests are warmly greeted, being escorted to room with in-room check-in and orientation services. Extend sincere appreciation to all guests upon check-out, check satisfaction, provide useful information, offer assistance on luggage/ transfer service and invite for return.