In-Room Dining Supervisor

Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner Ensures hotel policies and procedures are adhered to Ensures statutory rules and regulations are adhered to e.

g. Health & Safety at Work, Weights and Measures, licensing laws etc. Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager Attends meetings and training sessions that may be beneficial personally or to the banquet operation Duties and Supporting Responsibilities Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. To be able to lead and communicate with his/her colleagues during the outlet operation. To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.

To assist the Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times. Oversees the set-up and operation of a station/section in a restaurant. Provide services for guest such as order taker, promoting the restaurant food and beverages. To Ensure that all in-house VIP's list and amenities are registered and any relevant information is discussed. Provide recommendation and prepare wine choice for the guest. To co-ordinate the service of food and beverage efficiently and accurately.

To report and follow up all maintenance defaults affecting efficient and professional delivery of service. To serve food and beverages at the pool area and take care of the Pool area. To involve with service related to VIP guests. To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication. To identify and carry out any specific training and development needs among the team. To perform and check all duties related to outlet opening/closing check list.

Perform any other reasonable duties as required by the Outlet Manager. To carry out and supervise daily, weekly and monthly inventory. Responsible for cash float and cashiering. To maintain and order all the store requisition. To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally. To maintain all Hotel’s assets.