Learning & Development Coordinator

Ensure the daily operations are in line with the departmental Legendary Quality Experiences. Set-up the payroll administration for trainees in conjunction to the Finance Department as well as the guidelines set by MOHG. Orientates and trains new colleagues in a way that teaches and embodies the group and the hotel’s Vision and Mission, to ensure that the hotel completely delights and satisfies the guest. Assist in the development of learning and development programs that deliver meaningful information to managers, so they can exceed our expectations.

Administer the MOHG Colleague Experience Survey - always striving for being the BEST!To ensure that Mandarin Oriental, Macau’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. To assist in arranging all internship program interviews (telephone/in-person) of all colleagues up to the level of Executive.

To assist in the arrangement of all interviewed internship candidates for further consideration, set up all additional interviews as necessary; track applicant progress including of elimination from process with appropriate notification of rejection. Ensure that the working environment and the interview rooms are in good condition. Coordinate the on board process of new colleagues and new trainees, including prepare the welcome kit and uniform fitting. Coordinate all actions and follow-ups with appropriate Department Head and Executive Committee member. Oversee the Internship Colleague Data Maintenance in connection with necessary new hire paperwork in order for the candidate to initiate work.

Ensure all termination paperwork for trainees are properly completed i. e. exit interview, return of all hotel issued property, locker inventory, IT clearance form etc. Ensure security and confidentiality of all P&C information in the hotel.

Prepare and execute hotel monthly training planTo assist in arranging On-Job Training (OJT) & Group Training Techniques (GTT) training and to ensure the hotel achieve the required ratio of trainers subject to the Learning & Development Review StandardsTo arrange all required documents and procedures for cross exposure and familiarization programTo coordinate with the external trainers in Food Safety training; First Aid, CPR and AED training; Lifeguard training; including trainers from IFT and other training organizations.

To co-assist the colleagues in preparing the administration for the external trainingDeliver MOve-In Orientation Program for new hire colleaguesTo assist in arranging Interview for Success (IFS) trainingTo assist in arranging Managing Learning & Development Program for Departmental Training CoordinatorTrack, input and maintain all individual colleague training & development records within P&C System and Training MatrixAssist to achieve all the standards stated in the Learning & Development ReviewMaintain good communications within the department and with other colleagues. To execute all the assignments based on the task list to ensure an effective daily, weekly, monthly, quarterly and yearly tasks accomplishment.

Update and follow up on all the e-learning programs to ensure they are completed on the requested time. To maintain and upkeep the role as Central site owner to ensure the Central is updated on a regular basis. Provide assistance to People & Culture team when necessary. Perform any other duties as requested by Director of People & Culture.