Guest Experience Expert

Remote Full time
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Job Details

Employment Type

Full time

Category

Other

Salary

25,096.00 USD

Valid Through

Aug 26, 2025

Job Description

Additional InformationJob Number 25096870Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuwait City, Al Shuhada Street P. O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-Management๋ฉ”๋ฆฌ์–ดํŠธ ์ธํ„ฐ๋‚ด์…”๋„์€ ๊ธฐํšŒ ๊ท ๋“ฑ ๊ณ ์šฉ์ฃผ๋กœ์„œ ๋ชจ๋‘๋ฅผ ํ™˜์˜ํ•˜๊ณ  ๊ธฐํšŒ์— ๋Œ€ํ•œ ์ ‘๊ทผ์„ฑ์„ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•ด ์ตœ์„ ์„ ๋‹คํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ง์› ๊ฐœ๊ฐœ์ธ์˜ ๊ณ ์œ ํ•œ ๋ฐฐ๊ฒฝ์„ ๊ฐ€์น˜ ์žˆ๊ฒŒ ์—ฌ๊ธฐ๊ณ  ์กด์ค‘ํ•˜๋Š” ํ™˜๊ฒฝ์„ ์ ๊ทน์ ์œผ๋กœ ์กฐ์„ฑํ•ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ์˜ ์ตœ๋Œ€ ๊ฐ•์ ์€ ์ง์›๋“ค์˜ ๋ฌธํ™”, ์žฌ๋Šฅ, ๊ฒฝํ—˜์ด ํ’๋ถ€ํ•˜๊ฒŒ ์–ด์šฐ๋Ÿฌ์ ธ ์žˆ๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์žฅ์• ์ธ, ์žฌํ–ฅ๊ตฐ์ธ ๋ฐ ๊ด€๋ จ ๋ฒ•๋ฅ ์ด ๋ณดํ˜ธํ•˜๋Š” ๊ธฐํƒ€ ๋ชจ๋“  ๊ธฐ์ค€์„ ํฌํ•จํ•˜์—ฌ, ์–ด๋– ํ•œ ๋ณดํ˜ธ ๋Œ€์ƒ ๊ธฐ์ค€์— ๋Œ€ํ•ด์„œ๋„ ์ฐจ๋ณ„ํ•˜์ง€ ์•Š๊ธฐ ์œ„ํ•ด ์ตœ์„ ์„ ๋‹คํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…”์€ ํ˜ธํ…”์„ ๋ฐฉ๋ฌธํ•˜๋Š” ์ „ ์„ธ๊ณ„ ๊ณ ๊ฐ์ด ํ•ญ์ƒ ๊ฐํƒ„์ด ์ ˆ๋กœ ๋‚˜์˜ค๋Š” ํŽธ์•ˆํ•จ์„ ๋ˆ„๋ฆด ์ˆ˜ ์žˆ๋„๋ก ํž˜์“ฐ๋Š” ๋™์‹œ์— ๋ชจ๋“  ๊ธฐํšŒ์— ํ˜์‹ ์„ ๋ถˆ์–ด ๋„ฃ์œผ๋ฉด์„œ ํ˜ธ์Šคํ”ผํƒˆ๋ฆฌํ‹ฐ ์„œ๋น„์Šค๋ฅผ ์˜ˆ์ˆ ์˜ ๊ฒฝ์ง€๋กœ ๋Œ์–ด ์˜ฌ๋ฆฌ๊ธฐ ์œ„ํ•ด ๋…ธ๋ ฅํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์—ฌ๋Ÿฌ๋ถ„์€ ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…”์˜ ์ฃผ์ธ์œผ๋กœ์„œ ์‚ด์•„์žˆ๋Š” ์œ ์‚ฐ์„ ์œ ์ง€ํ•˜๊ณ  ๊ตฌ์ถ•ํ•˜๊ธฐ ์œ„ํ•˜์—ฌ ์ง„์‹ฌ์„ ๋‹ด์•„ ๋ฏธ๋ž˜์ง€ํ–ฅ์ ์ธ ์„œ๋น„์Šค๋ฅผ ๊ณ ๊ฐ์—๊ฒŒ ์ œ๊ณตํ•จ์œผ๋กœ์จ 'ํ•ญ์ƒ ์ตœ๊ณ ์˜ ํ˜ธ์Šคํ”ผํƒˆ๋ฆฌํ‹ฐ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•œ๋‹ค'๋ผ๋Š” ์•ฝ์†์„ ์‹ค์ฒœํ•˜๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„์ ์œผ๋กœ ํ˜ธ์Šคํ”ผํƒˆ๋ฆฌํ‹ฐ์˜ ๋Œ€๋ช…์‚ฌ์ธ ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…”์—์„œ ๊ฒฝ๋ ฅ์„ ์Œ“๊ณ ์ž ์ฑ„์šฉ ๊ธฐํšŒ๋ฅผ ํƒ์ƒ‰ํ•˜์‹ ๋‹ค๋ฉด ์—ฌ๋Ÿฌ๋ถ„์„ ํ™˜์˜ํ•ฉ๋‹ˆ๋‹ค. ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…”์— ์ž…์‚ฌํ•˜๋ฉด ๋ฉ”๋ฆฌ์–ดํŠธ ์ธํ„ฐ๋‚ด์…”๋„์˜ ๋ธŒ๋žœ๋“œ ํฌํŠธํด๋ฆฌ์˜ค ์— ํ•ฉ๋ฅ˜ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์ตœ์„  ์„ ๋‹คํ•ด ์ผํ•˜๊ณ , ๋ชฉํ‘œ ๋ฅผ ํ–ฅํ•ด ๋‹ฌ๋ฆฌ๋ฉฐ, ํ›Œ๋ฅญํ•œ ๊ธ€๋กœ๋ฒŒ ํŒ€์˜ ์ผ์› ์œผ๋กœ ์ตœ๊ณ ์˜ ๋‚˜๋ฅผ ๋งŒ๋“ค๊ณ  ์‹ถ๋‹ค๋ฉด ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…”์˜ ๋ฌธ์„ ๋‘๋“œ๋ฆฌ์„ธ์š”. ๋ฉ”๋ฆฌ์–ดํŠธ ์ธํ„ฐ๋‚ด์…”๋„์˜ ๋Ÿญ์…”๋ฆฌ ํฌํŠธํด๋ฆฌ์˜ค์— ์†ํ•ด ์žˆ๋Š” JW ๋ฉ”๋ฆฌ์–ดํŠธ๋Š” ์ „ ์„ธ๊ณ„ ๊ด€๋ฌธ๋„์‹œ์™€ ํŠน์ƒ‰ ์žˆ๋Š” ๋ฆฌ์กฐํŠธ์— ์œ„์น˜ํ•œ 100๊ฐœ ์ด์ƒ์˜ ์•„๋ฆ„๋‹ค์šด ํ˜ธํ…”๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. JW๋Š” ๋™๋ฃŒ๋ฅผ ์ตœ์šฐ์„ ์œผ๋กœ ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ์ง์›์ด ํ–‰๋ณตํ•˜๋ฉด ๊ณ ๊ฐ๋„ ํ–‰๋ณตํ•˜๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. JW ๋ฉ”๋ฆฌ์–ดํŠธ์˜ ์ง์›๋“ค์€ ์ž์‹ ๊ฐ ๋„˜์น˜๊ณ , ํ˜์‹ ์ ์ด๋ฉฐ, ์ง„์‹คํ•จ๊ณผ ๋™์‹œ์— ์ง๊ด€์ ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ์ง์›๋“ค์€ ๋ฉ”๋ฆฌ์–ดํŠธ ํ˜ธํ…” ์ด๋ฆ„์„ ๋”ฐ์˜จ ์„ค๋ฆฝ์ž J. ์œŒ๋Ÿฌ๋“œ ๋ฉ”๋ฆฌ์–ดํŠธ(J. Willard Marriott)์˜ ์œ ์‚ฐ์„ ๊ณ„์Šนํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. JW ๋ฉ”๋ฆฌ์–ดํŠธ๋Š” ๋‹ค๋ฅธ ํ˜ธํ…”๊ณผ๋Š” ์ฐจ๋ณ„ํ™”๋œ ์—…๋ฌด ๊ฒฝํ—˜์„ ์ œ๊ณตํ•˜๊ณ  ์žˆ๊ธฐ ๋•Œ๋ฌธ์— ์ปค๋ฎค๋‹ˆํ‹ฐ์˜ ์ผ์›์ด ๋˜๋ฉด, ์—ฌ๋Ÿฌ๋ถ„์€ ๋‹ค์–‘ํ•œ ๋™๋ฃŒ ๊ทธ๋ฃน๊ณผ ์ง„์ •ํ•œ ์œ ๋Œ€๊ฐ์„ ๋А๋‚„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. JW ๋ฉ”๋ฆฌ์–ดํŠธ๋Š” ์ง์›์„ ์œ„ํ•ด ๊ต์œก, ๊ฐœ๋ฐœ, ์ธ์‹์„ ์œ„ํ•œ ๊ธฐํšŒ๋ฅผ ์ฐฝ์ถœํ•˜๋ฉฐ, ๋ฌด์—‡๋ณด๋‹ค๋„ ์ด์ฒด์ ์ธ ์›ฐ๋น™์— ์ดˆ์ ์„ ๋งž์ถฐ ๋Ÿญ์…”๋ฆฌํ•œ ํ™˜๊ฒฝ์—์„œ ์—ด์ •์„ ์ถ”๊ตฌํ•  ์ˆ˜ ์žˆ๋Š” ๊ณต๊ฐ„์„ ๋งˆ๋ จํ•ด ๋“œ๋ฆฝ๋‹ˆ๋‹ค. ๊ณ ๊ฐ์„ ํŠน๋ณ„ํ•˜๊ฒŒ ๋ชจ์‹œ๋Š” ๊ฒƒ์€ JW ๋ฉ”๋ฆฌ์–ดํŠธ๊ฐ€ ์ง์›์„ ์ผ€์–ดํ•˜๋Š” ๋ฐฉ์‹์—์„œ ๋น„๋กฏ๋ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ด๋ฅผ JW ํŠธ๋ฆฌํŠธ๋จผํŠธ(JW Treatmentโ„ข)๋ผ ์นญํ•ฉ๋‹ˆ๋‹ค. JW ๋ฉ”๋ฆฌ์–ดํŠธ์— ์ž…์‚ฌํ•˜๋ฉด ๋ฉ”๋ฆฌ์–ดํŠธ ์ธํ„ฐ๋‚ด์…”๋„์˜ ๋ธŒ๋žœ๋“œ ํฌํŠธํด๋ฆฌ์˜ค ์— ํ•ฉ๋ฅ˜ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์ตœ์„  ์„ ๋‹คํ•ด ์ผํ•˜๊ณ , ๋ชฉํ‘œ ๋ฅผ ํ–ฅํ•ด ๋‹ฌ๋ฆฌ๋ฉฐ, ํ›Œ๋ฅญํ•œ ๊ธ€๋กœ๋ฒŒ ํŒ€์˜ ์ผ์›์œผ๋กœ ์ตœ๊ณ ์˜ ๋‚˜๋ฅผ ๋งŒ๋“ค๊ณ  ์‹ถ๋‹ค๋ฉด JW ๋ฉ”๋ฆฌ์–ดํŠธ์˜ ๋ฌธ์„ ๋‘๋“œ๋ฆฌ์„ธ์š”.

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