Marriott Lancaster Hotel - Bell Attendant

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties and to accommodate guests during their stay in an attentive, courteous, and efficient manner.QualificationsHigh School diploma or equivalent required and/or experience in a hotel or a related field preferred.Must have a valid driver's license for the applicable state.Must have an acceptable MVR (Motor Vehicle Driving record)Minimum of one year driving experienceMust be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must maintain composure and objectivity under pressure.ResponsibilitiesApproach all encounters with guests and employees in a friendly, service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Greet guests in a pleasant manner.Load and unload luggage carts.Escort guests to rooms.Check/store luggage for arrivals and departures with luggage tags.Deliver messages to meeting rooms.Deliver flowers and packages to guest rooms.Complete room changes.Maintain current listing of local and area attractions, special events and activities.Maintain list of local transportation guides, churches, sports arenas, etc.Assist housekeeping department with guest requests.Ensure lobby reader board is correct.Provide information, maps and directions as required.Open doors.Answer phones to assist guest service agents.Conduct house count by computer.Show guest rooms and suites as needed and emphasize company amenities.Other duties as required.Access to back of house areas of the hotel and sensitive informationInteract and occasionally have unsupervised contact with guests and/or colleaguesAccess and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinetsDrive safely on behalf of the company for business reasonsMaintain a high level of trust and responsibilityRepresent the company with certain level of reputation and good character as well as exercise sound judgementBenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanProperty InformationBoasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel’s lobby and in all public areas.