Manager, Relationship Management

Exciting Opportunities at Maverick Payments!Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: The Manager, Relationship Management (RMM) is responsible for leading a team of Relationship Managers to drive growth, increase revenue, and strengthen partner relationships across the agent portfolio. Reporting to the Associate Director of Relationship Management, this role oversees departmental operations, ensures strategic alignment with company goals, and fosters a high-performance team culture. The RMM also serves as a key liaison with partners, ensuring operational excellence and satisfaction. Essential Functions:

Lead and coach a team of Relationship Managers to optimize partner performance and revenue growthIdentify and pursue value-based opportunities to increase revenue from customer activityMonitor account and portfolio performance; recommend service enhancements to improve partner experienceDrive product adoption and service promotions to support revenue growthServe as an escalation point for complex partner issues, ensuring timely and effective resolutionOversee departmental planning, workload distribution, and performance managementManage hiring, onboarding, training, and continuous development of team membersApprove timecards, manage time-off requests, conduct performance reviews, and handle disciplinary actionsRecommend and implement policy and procedural improvements to support business developmentMaintain and strengthen relationships with existing and new partnersOversee updates to partner agreements and ensure satisfaction with servicesImplement quality assurance strategies based on business forecasts and support needsManage internal systems, ticketing workflows, and service level agreements (SLAs)Lead retention initiatives and contribute to policy developmentSupport special projects and strategic initiatives as assigned by the Executive team.

Other duties as assigned. Qualifications: High School Diploma or equivalent5+ years of experience in relationship management, account management, or client services2-5 years of experience in leadership or supervisory roleStrong understanding of the payments industryProven ability to lead teams, manage performance, and drive resultsExcellent communication, problem-solving, and interpersonal skillsProficiency in CRM systems and Microsoft Office SuiteBachelor’s degree in Business, Communications, or related field (or equivalent experience) preferredETA CPP a plus.

Proficiency in Microsoft Office Suite, with advanced skills in Microsoft ExcelIn-depth knowledge of Fiserv/First Data/TSYS platforms and systemsStrong analytical skills with the ability to evaluate complex data sets methodically to identify discrepancies and ensure accuracyExcellent verbal and written communication skills, with the ability to convey ideas clearly and effectivelySkilled in conflict resolution, decision-making, and problem-solving across varying levels of complexity and ambiguityExceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects to meet deadlinesProven leadership capabilities, including the ability to guide, motivate, and provide constructive feedback to team membersStrategic thinking with the ability to align departmental initiatives with broader organizational goals and identify opportunities for process improvementWhat We Offer:

Competitive Salary, Bonuses and IncentivesComprehensive employer sponsored health, vision, and dental insurance programsPaid time off, Paid Sick and Paid Holidays401K plan with up to a 3% matching contributionCommitment to Career Development and AdvancementEmployee Recognition ProgramsVibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!Pay Range: $96k - $110kThis position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA. Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice:

At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position.

Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance:

Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring. Powered by JazzHROvVEzNAT7n