Medical / Allied Health Receptionist

Full-Time – WollongongMovement Therapy is a growing transdisciplinary health team focused on moving communities towards health optimisation.We aim to create a healthcare system driven by preventive practices and individual outcomes. We believe health professionals should work collaboratively toward shared patient goals, using the resources they need to succeed.We offer Physiotherapy, Chiropractic, Osteopathy, and Exercise Physiology across the Wollongong and Picton regions. Our admin team is the beating heart of our clinics, providing high-level support and exceptional service to every patient who walks through our doors.Due to growth and expansion, we are seeking an additional full-time team member for our Wollongong clinic.The CandidateWe’re looking for someone who is purpose-driven, values-aligned, and excited to be part of a team that’s making a difference in people’s lives.You WillBring a proactive, can-do attitude and thrive in a fast-paced environmentCommunicate with clarity, warmth, and empathy, in person and in writingDemonstrate strong organisation, time management, and attention to detailPresent professionally, with a friendly and approachable mannerAlign with our vision and mission, and thrive in a values-led, purpose-driven workplaceBe motivated to learn, grow, and contribute in a self-governed, flat-structured teamHours & LocationThis is a full-time role (35–40 hours/week) based at our Wollongong clinic.Clinic HoursMonday–Thursday: 7:00am – 8:00pmFriday: 7:00am – 5:00pmYou will be required to work some evening shifts, depending on team coverage.Desirable Experience (Not Essential)We hire primarily on attitude, adaptability, and cultural fit. However, experience in the following is a bonus:Allied health or medical administrationFamiliarity with Medicare, DVA, WorkCover, and NDISExperience using Cliniko or NookalWhether you’re experienced or simply willing to learn and grow, we’d love to hear from you.Salary & Leave$70,000 – $80,000 per year, based on experience and demonstrated capabilityIncludes five weeks of annual leaveKey Responsibilities (Depending on Experience)As part of our administrative team, your responsibilities will grow over time depending on your experience, capability, and initiative. We hire with the intention to develop team members across multiple areas, including leadership and practice operations.Some of the responsibilities you may take on (or grow into) include:Reception & Patient SupportGreeting patients, answering phone and email enquiriesScheduling appointments and processing paymentsManaging patient bookings, cancellations, DNAs and new enquiriesProviding exceptional service across all patient types (private, Medicare, DVA, WorkCover, NDIS)Systems & Daily OperationsManaging clinic software (e.g. Cliniko, HICAPS, Asana)Opening and closing clinic, stock coordination, general maintenanceKeeping the clinic clean, professional, and welcomingCommunication & Customer ExperienceCreating a warm, calm and engaging front-desk presenceFollowing up on feedback, addressing patient concerns, and contributing to customer retention strategiesHelping new patients feel at ease and promoting clinic services confidentlyDomain Ownership & Self-GovernanceOwning and improving specific admin “Domains” (areas of responsibility)Managing quarterly goals and contributing to business-wide initiativesCollaborating in a self-managed, flat-level structure that encourages initiative and leadership from all levelsGrowth Opportunities (As You Progress)Depending On Your Level, You May AlsoContribute to mentoring junior staffSupport with recruitment and onboardingManage more complex Domains (e.g. finance, rostering, education systems)Help identify and implement process improvements across the businessLead proposals, meetings, and team projectsStep into Practice Manager-level responsibilities as you growYou won’t be expected to take on all of these from day one. We’ll support your development and gradually expand your responsibilities as your confidence and capability grows.We’re looking for someone who sees this as more than just a job — but as a long-term role with purpose. While you’ll start at our Wollongong clinic, our vision includes expanding to multiple clinics and larger facilities, all driven by our mission to move communities towards health optimisation. If you’re excited by the idea of growing with a values-led business and helping shape what comes next, we’d love to meet you.About The RoleDo you:Enjoy being challenged?Care about delivering excellent service and support?Love working as part of a team?Want to be part of a growing, fast-moving business?You’ll be the face of our clinic, greeting patients and delivering top-tier customer service while supporting our clinical and administrative operations. You'll also be backed by a supportive, professional team that values growth and collaboration.Application RequirementsTo Apply, Please SubmitYour CV/resumeTwo short videos (max 2 minutes each)Video Task InstructionsVideo 1 – Why You’d Be a Great Fit at Movement TherapyTell Us AboutWhy you’re interested in this roleWhat you bring to our teamWhat great customer service means to youVideo 2 – Handling a Tricky SituationTell us about a time in work, study, or life where you had to:Say “no” to someoneHave a difficult or awkward conversationCalm someone who was upset or frustratedIncludeWhat the situation wasWhat you said or didWhat the outcome wasReady to Apply?Click Apply Now and upload your resume and email your two videos to: ************@movementtherapy.net.auWe can’t wait to meet you.