Medical receptionists Urgent Care Clinic Lilydale

Medical Receptionist required for shifts based at Lilydale UCC$33.63 hr, plus super, generous salary packaging & car parkingNot for profit, great culture experienced and dedicated clinical teamJoin our legacy of compassionate care at Access Health and CommunityAccess Health and Community (AccessHC) is a trusted healthcare provider with over 150 years of service to the community. We deliver integrated, person-centred care through our medical clinics in Richmond, Hawthorn, and Doncaster, offering services in General Practice, Allied Health, Mental Health & AOD, Community Health, and more. We are seeking customer service champions with exceptional interpersonal and customer service skills to offer a friendly and welcoming service to all of our customers who attend our Urgent Care Clinics which provide urgent, non-emergency care to reduce pressure on hospital emergency departments.About The RoleLocation: Lilydale, VICHours: 7 days a week, 8am-10pm AM 8.00-3.15 & 3.00-10.00 PM shifts availableEmployment Type: Full or part time max term contractsDecember start datesYou will play a vital role as the Urgent Care medical receptionist to assist community members of all ages suffering from non-life- threatening conditions, supporting timely patient treatment, and connecting patients to our extensive in-house health services. This is an excellent opportunity to join a progressive, patient-focused program making a real impact in the local community.These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support both St Vincent’s and Maroondah Public Hospital Emergency Departments.What You Will Be Doing Key ResponsibilitiesCandidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.Assist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services deliveredAbout YouIf you enjoy a fast-paced environment with the ability to maintain composure in high pressured environments and possess outstanding interpersonal, communication time management skills this might be the role for youA passion to deliver an exceptional customer service engagement with all customersCustomer Service training from hospitality and telecoms desirableEngaging warm personality with the ability to quickly build rapportEmotional intelligenceOrganised with strong attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentCustomer Service training from hospitality and telecoms desirableDemonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgroundsPassion for making a difference in the communityExperience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or TitaniumCompliance RequirementsNational Police Check, Working with Children CheckEvidence of the right to work in Australia and a valid Driver’s Licence.Why Access Health and Community?At AccessHC, you’ll be part of a respected not-for-profit organisation committed to compassionate, high-quality healthcare. Join a culture where people come first — patients and staff alike. Flexible shift options to suit your lifestyle and work-life balanceBe part of a collaborative and supportive team of experienced healthcare professionalsWork in a purpose-driven organisation with a strong community focusThrive in a positive team culture where your contribution is valuedEnjoy the AccessHC benefits of salary packaging, sick leave, holiday and parental leave Access Health And Community Culture And BenefitsOur culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.The Position Encompasses An Extensive Range Of BenefitsSupportive and values-based culture and engaged workforceCulture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsFocus on staff wellbeing and health - Employee Assistance Program (EAP)Commitment to ongoing professional development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave loadingGenerous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefitsApply NowSubmit your application including your resume and cover letter addressing the selection criteria.Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna.Lefevre@accesshc.org.auApplications close DATE: 5th December 2025Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.