Medical Virtual Assistant

Job Post: Medical Virtual AssistantPosition Code: RJ-LWRPosition Type: Part-TimeWork Hours: 8:00 AM – 12:00 PM CDTWork Days: Monday – FridaySalary: Starting at $5 - $6 per hour (depending on experience)We are a fast-growing telehealth practice providing personalized wellness and integrative health services. The team is passionate about delivering high-quality virtual care while ensuring smooth and consistent operational workflows behind the scenes.We are seeking a Medical Virtual Assistant who can serve as a key support figure to the medical and administrative team — ensuring all systems, tasks, and communications operate efficiently. This is a role for someone highly organized and proactive, who takes initiative and treats the role with a leadership mindset.🛠️ Key Responsibilities:Patient & Admin Support:Respond to and manage patient emails and text inquiriesHandle all aspects of patient records and correspondenceSchedule, coordinate, and manage telehealth appointmentsAct as a liaison between patients, providers, and pharmacy partnersOperations & Workflow Management:Track order flow from payment to provider assignment to pharmacy fulfillmentPerform daily checklist to ensure order accuracy and timely executionTroubleshoot and resolve communication gaps between internal and external partnersDocumentation & Reporting:Prepare and organize reports, spreadsheets, and internal documentsCompile research for medical reports or presentationsMaintain digital filing systems and structured dataCustomer & Sales Support:Conduct patient outreach and follow-upsPerform cold calling and support business development tasksAssist with payment collection and client onboardingSort, prioritize, and manage newsletters or patient notifications✅ QualificationsRequired:Minimum 1 year of experience in US healthcare (clinical or telehealth support)Excellent spoken and written English; articulate and professional demeanorUnderstanding of back-office systems, medication processes, and health adminTechnologically capable and a quick problem solverPreferred:Registered Nurse or Registered Pharmacist background (not required but a plus)Familiarity with peptides, medications, and telehealth workflowsPrior experience in roles such as:Medical Admin Assistant or ReceptionistTelehealth or Remote Patient Monitoring VACustomer Service, Inside Sales, or Account Manager📌 Basic RequirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experience in medical, healthcare, or administrative supportMust be able to submit an NBI Clearance or Local Police Clearance (background check) if requestedMust be available for video meetings with the camera onMust not have other clients during the required work hours💻 Technical RequirementsDevice: Reliable laptop or desktop computerInternet: High-speed connection (minimum 15 Mbps)Audio: Noise-canceling headsetVideo: Webcam for virtual meetingsWorkspace: Quiet, professional environment🎥 Additional RequirementsMust submit a short video introduction as part of your application (1–2 minutes)