Customer Service Officer

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. Medilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims managers, practice managers or skilled customer service administrators who might be seeking a change…Reporting to the Customer Services and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Job DescriptionResponsibilities will include but are not limited to: Liaising with customer to plan and implement agreed servicesScheduling of appointments.

Maintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers, or prospective customersUndertaking other tasks assigned to the Client Services team, and supporting the greater team in general. REF8423QualificationsTo be considered for this role you will have:

Demonstrated the ability to provide excellent customer serviceExcellent verbal, written and interpersonal communication skillsDemonstrated the ability to work independently and within a group environmentA personal approach which is enthusiastic, friendly and helpfulStrong prioritisation skills while maintaining a level of flexibilityAttention to detail is a mustComputer literacy, with proficiency in Microsoft Office (Word/Excel)Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional InformationWhy join us?Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. #MedilawYou are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.