IT Service Desk Officer

Full Time Permanent PositionBand 5 - Salary Range $81,006 to $ 93,280 per annum + 12% Super + ADOSalary offered will depend on level of skills and experience.  Why join Melton City Council?Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality.

Our team plays a vital role in shaping a vibrant, sustainable future for our residents. Working with us means being part of a collaborative and inclusive culture that values your growth. We offer: Professional and personal development opportunitiesGenerous leave entitlements and flexible work arrangementsA dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenitiesJoin us and help build a city that thrives—where your work makes a real difference every day. The OpportunityAt the Melton City Council, we strive to create a vibrant and liveable city accessible to all.

 The Information Technology department contributes to this vision by transforming Melton City Council service delivery to achieve operational excellence, build community trust and enhance citizen experience when engaging with council services. As an IT Service Desk Officer, you will be responsible for providing support and assistance to end-users, ensuring the effective operation of IT systems and services across the Melton City Council. This will include troubleshooting hardware and software issues, managing service requests, and maintaining a high level of customer service.

Key ResponsibilitiesProvide first-line support for IT-related issues, including hardware, software, and network troubleshooting, ensuring timely resolution and user satisfaction. Collaborate with other IT teams to ensure seamless incident management, escalate issues as needed, and track the progress of service requests. Maintain a comprehensive knowledge base and document solutions for common technical problems to improve service efficiency and effectiveness. Support the setup, installation, and configuration of IT equipment, such as computers, printers, and other peripherals, for new and existing users. To view the Position Description, click here. About youTo be successful in this role you will have the following:

Tertiary Qualification with little experience, alternately no Degree or Diploma but with lesser formal qualifications with relevant work experience in Information Technology service delivery. Strong understanding of IT support methodologies, including ITIL and common IT service management practices. Proven experience in providing technical support and troubleshooting a variety of IT systems and applications such as Microsoft Office365, Active Directory, internet applications. Familiarity with IT service management software and tools for logging and tracking incidents, requests, and assets. Current valid Victorian Driver’s Licence. Culture and ValuesOur vision for our community is to be:

 "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.  Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: MotivateEmpowerLeadTrustOpenNurture BenefitsThere are a number of great reasons why our people love working at Melton City Council:

 Staff Benefits | Melton City Council13 ADO's (Accrued Day Off) per year*5 weeks annual leave* Flexible Working HoursExtensive Career Development & Leadership Programs16 weeks Paid Parental Leave (Super is paid during parental leave)* 3 weeks Paid Secondary Carer Leave*Family Room available including Breastfeeding Facilities - Australian Breastfeeding AssociationWellbeing initiativesSubsidised Uniforms*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.  How To ApplyIf you require further information about the position, please contact Janu Patel, Senior IT Service Desk Officer, on 9747 7369.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.  To be eligible for employment at Melton City Council you must be legally entitled to work in Australia. All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check.

Successful applicants must be able to comply with any public health orders applicable to local government.  We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds.  If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse.

Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.  Applications close 11: 59pm Tuesday 5 August 2025