Member Services Agent

Skip to contentReturning ApplicantsEmployee ResourcesEmployee PreboardingMENUMember Services AgentWork Location Los Angeles,CA Job #27719 Work Hours Monday – Friday, 8:00am – 5:00pm PST Employment Type 2 – Staff- CareerDuration Indefinite Salary Range $30.36-43.49 Hourly Posted Date November 25, 2025 Bargaining Unit Teamsters – CXApply NowApply as Internal/Current EmployeeBack to Search ResultsRefer A FriendMake a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.JOB DUTIES JOB QUALIFICATIONS DescriptionUCLA Health is seeking a compassionate and service-driven Member Services Agent to support our patients and providers by delivering exceptional customer service over the phone. In this role, you will serve as the first point of contact for members, helping address inquiries, resolve concerns, and support access to care. You’ll work closely with internal teams, health plans, and providers to ensure a smooth and positive patient experience.Key ResponsibilitiesAnswer incoming calls with professionalism, courtesy, and adherence to departmental scripts and service standardsRespond to member and provider inquiries regarding benefits, eligibility, referrals, and billing issuesDocument all interactions accurately in the managed care information systemVerify member eligibility, provider participation, and referral historyCoordinate warm hand-offs and connect members with appropriate departmentsResearch and resolve moderately complex issues, escalating when necessaryComplete outbound follow-up calls to ensure resolution and member satisfactionMaintain performance standards related to call metrics, quality, and productivityEnsure compliance with HIPAA, privacy standards, and UCLA Health policiesCollaborate with internal staff to support continuous process improvementSalary Range: $30.36 – $43.49 HourlyMONICAI've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.SOZITThe first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.EDGAROnce I joined, I knew UCLA Health was THE place to be due to the growth potential and training offeredGET INSPIRED by our latest happeningsAwards & recognition©2025 UC Regents UCLA HealthDisability Accommodation ResourcesPrivacy PracticesRecruitment Fraud AlertSitemapTerms of UseEE EmployerGo to TopMenu collapsed